Mandarin Customer Service Officer (Bank and Financial Company)

BENEFITS : 13th-month pay
14th-month pay
15th-month pay
16th-month pay
Shuttle service from Ayala to BGC and vice versa
Meal Allowance
Follow Philippine Holidays
SSS
Philhealth
Pag-Ibig
Vacation leave
Sick leave
HMO
Other allowance JOB DETAILS : Company Profile: This company is a leading provider of financial solutions, private banking, commercial and personal banking, wealth management, investment banking, treasury, and insurance.

Position: Mandarin Customer Service Officer
Type of job: Email and Calls Job
Location: BGC, Taguig City
Schedule: Dayshift Schedule with 2 days off (Weekends Off)
Industry: Banking and Financial
Salary: Php 40,000 - Php 60,000
Work Set-up:Work On-site

Responsibilities:
Answer inquiries from client
Handle emails, Calls, and chat with Customers
Mostly Email and chat are supported
Assist clients in opening account
Give the clients the requirements needed to open an account
Ensure the requirement are in compliance with the bank's standard
Maintain customer service relations with the clients
Manage and monitor accounts

Requirements:
Can speak, read and write the Mandarin and English Language
Can make Emails and answer calls in Mandarin and English
Has Customer Service Background
Has experience working experience in BPO companies
Has experience working in Bank or Financial Industries
Bachelor's Degree in Financial and Accounting or any related course

Recruitment Process
Paper Screening
Initial Interview
Language Assessment
Hiring Head Interview
Job Offer