Customer Service Representative (VOICE / NON-VOICE Account)

Join the dynamic team as a Customer Support Representative for our New Telco division. In this full-time role based in Davao City, Davao del Sur, you will be the first point of contact for our valued customers, providing exceptional support and resolving queries efficiently.

What you'll be doing

Respond to customer inquiries and concerns via phone, email, and chat channels

Troubleshoot technical issues and provide step-by-step guidance to customers

Process customer requests, such as account changes, billing inquiries, and order placements

Maintain accurate records and documentation of customer interactions

Continuously seek opportunities to improve customer satisfaction and identify areas for process improvements

Collaborate with cross-functional teams to ensure seamless customer experiences

What we're looking for

(at least HS Grad (old curriculum) / SHS Grad | 1yr Customer Service Experience required|

Excellent Communication Skills | B2

Apply now to join our team and be a part of our exciting journey!