Customer Service Representative – Healthcare Technology - ZR_29595_JOB

Job Description

This is a remote position.

Schedule :   35+ hours per week, Monday to Friday 9am to 5pm EST

Client Timezone :   Eastern Time (Ohio)

Client Overview :   A growing healthcare technology company revolutionizing how developmental disability services are delivered through innovative paperless documentation systems. They’re focused on making a real impact in the healthcare sector while maintaining a supportive, collaborative team environment where growth and learning are prioritized.

Job Description :   You’ll be the frontline hero helping healthcare providers transform their operations through cutting-edge software solutions. This isn’t just a support role – you’ll be a trusted advisor, trainer, and problem-solver who directly impacts how healthcare professionals serve individuals with developmental disabilities. You’ll join a tight-knit team where your voice matters and your growth is supported through comprehensive mentorship and cross-training opportunities.

Responsibilities :

• Support healthcare providers with technical questions and software implementation challenges
• Conduct training sessions for new and existing customers on platform functionality
• Lead comprehensive onboarding processes to ensure smooth customer transitions
• Help healthcare teams understand and maximize system capabilities for better patient care
• Cross-train and support other departments during varying workload periods
• Shadow senior team members during initial weeks to master company processes
• Troubleshoot technical issues and escalate complex problems appropriately
• Maintain detailed records of customer interactions and feedback for continuous improvement

Requirements :

Why Join This Team? :

Apply now. Start helping.

Independent Contractor Perks :

ZR_29595_JOB

Requirements

Responsibilities : Support healthcare providers with technical questions and software implementation challenges Conduct training sessions for new and existing customers on platform functionality Lead comprehensive onboarding processes to ensure smooth customer transitions Help healthcare teams understand and maximize system capabilities for better patient care Cross-train and support other departments during varying workload periods Shadow senior team members during initial weeks to master company processes Troubleshoot technical issues and escalate complex problems appropriately Maintain detailed records of customer interactions and feedback for continuous improvement Requirements : Previous customer service experience, preferably in healthcare, software, or technology industries Strong communication skills with clear, professional English proficiency Ability to learn complex software systems quickly and explain them simply to others Experience with training, onboarding, or educational processes preferred Comfortable working in fast-paced, multitask environments where priorities can shift Reliable internet connection and dedicated workspace for remote work Bonus if you have healthcare industry knowledge or experience with documentation systems It helps if you’re naturally patient and enjoy helping people solve problems Why Join This Team? : Comprehensive training program with senior team mentorship from day one Multitask environment where you can develop diverse skills across departments Long-term career growth opportunity with a company that invests in employee development Make a meaningful impact in healthcare technology serving vulnerable populations Flexible remote work arrangement with supportive team culture Opportunity to become a subject matter expert in innovative healthcare solutions