Key Account Manager

Key Responsibilities

Account Management :

Build strong, long-lasting relationships with Retailers, Watsons in priority, becoming their trusted advisor and L'Oréal medical brands expert.

Strategic Planning & Execution

Create and execute impactful annual business plans for your accounts, leveraging your understanding of commercial agreements, marketing strategies, and retail opportunities to drive growth and profitability.

Negotiation & Deal Making

Lead complex negotiations with key accounts, securing favorable terms and maximizing profitability.

Performance Analysis & Optimization : Continuously track account performance against targets, identifying areas for improvement and implementing data-driven strategies to optimize results.

Collaboration & Communication : Work cross-functionally with SBI internal teams (Medical, Supply Chain, Marketing) to ensure seamless execution and deliver a unified message to your accounts. Daily / weekly collaboration with med reps in field.

Team Leadership & Development

Lead, motivate, and develop a high-performing team on Retailer side, fostering a culture of excellence, collaboration with marketing and medical teams from SBI and LOreal LID sides, and continuous improvement.

Technical & Professional Competencies Required

Strong Business Acumen :

A deep understanding of retail dynamics, analysis of data, sales drivers, and the ability to develop winning account strategies that align with business objectives.

Exceptional Relationship Building Skills

Proven ability to build and maintain strong, long-lasting relationships with key stakeholders at all levels.

Analytical & Data-Driven Mindset

Highly analytical with a strong ability to interpret data, identify trends, and translate insights into actionable plans.

Results-Oriented & Driven

A passion for delivering exceptional SI and SO results and consistently exceeding expectations.

Excellent Communication & Negotiation Skills

Strong written and verbal communication skills, coupled with the ability to effectively negotiate and influence stakeholders.

Education, Knowledge & Experience

Bachelor’s degree in Business Administration, Marketing, or a related field is required.

A minimum of 3 years of proven experience as a Key Account Manager at a national level.

Advanced proficiency in Microsoft Excel is mandatory, with a strong command of data analysis techniques.

Operational knowledge of systems is essential.