Customer Relations Officer - Suzuki Auto DavaoGrand Canyon Multi-Holdings, Inc. • Davao City, Davao del Sur, Philippines
Customer Relations Officer - Suzuki Auto Davao
Grand Canyon Multi-Holdings, Inc. • Davao City, Davao del Sur, Philippines
16 hours ago
Job type
- Quick Apply
Job descriptionPromotes company through effective customer relations and good will. Conducts brand new release orientation to the clients. Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience. Procure service appointments of clients via telephone calls and emails. Approximately 40 outbound calls per day. Attends to customer inquiries and concerns and acts immediately and effectively to resolve the same. Assist the branch on issues requiring assistance and follow-up from / to the manufacturers. Maintains database, spreadsheets and other medium set for daily update and reporting. Submits reportorial requirements on or before the set deadline. Assist the Service Dept. in promoting and implementing service appointment system. Maintains an accurate and efficient file of customer data. Assist in telemarketing for various promo and events.
Qualifications :
- Bachelor's Degree in Business Administration, Communications or Marketing
- Have the ability to understand Key Performance Indicators as indicated by the company
- Able to communicate and empathize with clients
- Preferably with experience in doing outbound telemarketing
- Fluent in English, Filipino and local dialect
- Proficient with computer applications
- Basic understanding of appointment setting; concept of follow up
- Excellent customer service, interpersonal and communication skills
- Results-Oriented
Job Description :
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Officer Suzuki Davao • Davao City, Davao del Sur, Philippines
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