Senior VoIP Engineer (Porting experience required) - Work from home | Nightshift

The Senior VoIP Engineer (Porting Specialist) is responsible for designing, configuring, and deploying VoIP system, including PBX, SIP trunks, and call management tools, while ensuring seamless integration with existing IT and network infrastructure. The role focuses on managing number porting processes, monitoring and maintaining VoIP performance, and troubleshooting complex connectivity, call quality, and protocol-related issues. This position also requires implementing security measures, optimising system reliability, and leveraging monitoring tools to proactively resolve issues.

• Design, configure, and deploy VoIP systems, including PBX, SIP trunks, IP phones, call servers, and call management software.
• Integrate VoIP solutions with existing IT and network infrastructure.
• Monitor and maintain VoIP systems to ensure optimal performance and uptime.
• Troubleshoot VoIP issues related to connectivity, call quality, registration, latency, jitter, and packet loss.
• Manage incidents and service requests related to VoIP, escalating as needed.
• Develop and implement security protocols for VoIP systems.
• Optimise system settings for improved call quality, reliability, and security.
• Utilise network monitoring tools to proactively identify and resolve issues.
• Create and maintain documentation for VoIP configurations, network diagrams, and troubleshooting procedures.
• Other position-level duties as required.

Requirements

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity :

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Get the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials :

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