Manila - Back Office Financial Support Representative (Open)

At Ubiquity, we live and breathe our mantra : Head, Heart, Hustle.

This isn’t just a philosophy—it’s the foundation of who we are and what we do.

As a Back Office Financial Support Representative at our Eastwood site, you’ll embody this mantra every day by investigating, analyzing, and resolving disputes with expertise, empathy, and determination.

What You’ll Do Head : Apply your analytical skills and industry knowledge to resolve disputes.

Investigate and research credit card disputes.

Monitor transactions for fraud and compliance risks.

Work with merchants and internal teams to gather information and close cases.

Ensure all disputes are resolved within SLAs and regulatory requirements.

Heart : Put customers at the center of everything you do.

Show empathy by protecting customers from fraudulent or erroneous charges.

Deliver fair, accurate, and timely resolutions.

Uphold Ubiquity’s people-first values in every case you handle.

Hustle : Bring drive and commitment to every task.

Stay focused on compliance while delivering results quickly.

Adapt to shifting schedules and new processes with a solutions mindset.

Collaborate with your team to continuously improve and share best practices.

What We’re Looking For : High School diploma or equivalent At least 1 year BPO experience in Financial accounts, preferably with dispute investigations Strong analytical and investigative skills Good written and verbal English communication skills Detail-oriented, customer-focused, and professional Amenable to shifting schedules (Day, Mid, Night) Knowledge of debit / credit card industry and disputes is a plus   Why Join Us?

Head : Access to career development programs that help you grow professionally and personally.

Heart : Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle : Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success.

If you’re ready to make an impact and grow with us.

Apply today and start your journey with Ubiquity!

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