We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a Quality Analyst Specialist - Telesales to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities :
- Assess and rate inbound and outbound "sales" calls according to company quality
standards.
Collaborate with Team Lead and Trainer to communicate above standards results toagents and supervises them on a daily basis.
Provide concise feedback with advisable reply and valuable action plan.Consolidate sales agents' QA scores and draft daily, weekly and monthly report.Provide consolidated feedback to managers and supervisors on a daily and weekly basis.Requirements :
Bachelor's Degree holder.A strong background in Sales / Telemarketing call audits, assessing and rating inboundand outbound calls according to company quality standards.
Owns a deep understanding on Sales Metrics, Model and Structures.At least a year of experience in auditing sales calls and coaching agents.With Attention to Detail, Analytical Skills, Coaching Skills, Listening Skills and is Objective.