Fire Alarm System Expert

Job Title : Fire Alarm System Expert – Service Department Manager

Location : Remote work

Job Type : Full-Time

Job Overview :

We are seeking an experienced Fire Alarm System Expert to manage our Service Department efficiently. The ideal candidate will oversee daily operations, ensure seamless communication with customers, schedule service calls, and coordinate technicians. This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

Key Responsibilities :

• Answer and manage incoming service calls.
• Respond to off-hours answering service inquiries.
• Schedule service appointments and dispatch technicians.
• Communicate with customers via email and phone, addressing concerns and service needs.
• Provide timely notifications and updates to customers.
• Assess fire alarm system issues remotely and determine appropriate action.
• Decide whether to dispatch a technician or offer troubleshooting guidance.
• Maintain service records and ensure compliance with industry standards.

Required Qualifications :

Preferred Qualifications :