Insurance Operations Specialist (BPO QA, Trainer,Supervisor)HRTX • Philippines
Insurance Operations Specialist (BPO QA, Trainer,Supervisor)
HRTX • Philippines
1 day ago
Job descriptionProcess complex insurance tasks and independently operate various client systems. Optimize operations by analyzing problems, developing procedures, and ensuring compliance. Enhance customer experience by communicating with clients, addressing needs, and building strong relationships. Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements. Conduct training by creating training plans, managing processes, and coaching junior trainers. Develop and update Standard Operating Procedures (SOPs) and training plans to ensure alignment with operational goals. Implement quality assurance measures to ensure processes meet high standards and client expectations. Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
Office Location : Ortigas, Pasig City
Work Setup : Full Onsite
Schedule : Monday to Friday, Dayshift
Qualifications
- Must be a bachelor's degree holder (any course).
- Minimum 2 years of experience in insurance operations or a related field.
- Training and coaching experience (preferably former BPO QA, Trainer, or Supervisor).
- Proficiency in email communication.
- Strong problem-solving, data analysis, time management, and planning skills.
- Experience in creating and updating SOPs and other technical or procedural documentation.
- Quality assurance experience in reviewing and optimizing processes or outputs.
Responsibilities
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