Associate Network Support Engineer

Job Description:

JOB PURPOSE

The Associate Network Engineer is responsible in resolving network operational issues and concerns

to corporate. S/he maintains computer and network hardware; and providing information,

direction, and/or recommendation regarding computer equipment.

JOB DUTIES AND RESPONSIBILITIES

• Takes part in designing computer networks, physical and logical network infrastructures, for

the purpose of ensuring effective and efficient operating systems.

• Maintains network operations and computer hardware for the purpose of ensuring efficient

operations.

• Repairs network-related failures for the purpose of maintaining computer and network

equipment in a safe and functional condition (e.g. computer, network equipment,

configuration files, etc.)

• Coordinates department activities, computer operations and data network activities for the

purpose of providing services to other divisions, and organizations while meeting department

objectives.

• Researches network related software applications and hardware requirements for the

purpose of providing recommendations regarding applications and purchases and ensuring

availability of materials.

• Prepares written materials for the purpose of documenting activities, providing written

reference and/or conveying information.

*Note: Other duties related to the responsibilities and output of the position but not included in this

document may be assigned by the immediate superior.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Work is normally performed in a typical office environment.

QUALIFICATIONS

a. EDUCATION REQUIRED – Computer Engineering, Information Technology, Computer

Science or its equivalent course.

b. EXPERIENCE – Job related experience within specialized field is required.

c. COMPETENCIES:
KNOWLEDGE

• Knowledge in operating equipment used in computer networking;

• Knowledge in networking standard, practices, and safety regulations

• Knowledge in digital analog electronics to component levels, LAN/WAN

administration, TCP/IP protocols, current generation operating system

• Basic or advanced knowledge in office software and diagnostic applications; and

operating standard office equipment

SKILLS

• Strong Technical/Networking/Computer Skills: Ability to understand technical

network requirements and communicate them clearly in a verbal or written format

• Analytical Skills: Ability to analyze situation/problem to define issues and draw

conclusions

• Ability to troubleshoot and find resolutions to complex technical network problems

reported by the users/internal personnel

• Project Management: Ability to plan, execute and manage projects/assigned tasks

• Ability to prepare and maintain accurate records

ATTITUDE

• Customer-focused: Ability to interact and adjust w/ the customers/clients within the

organization.

• Ability to interact effectively within the IT team, various business functions, and

various levels of management.

CAREER PATH

Career opportunities are not limited in moving up to the next highest position which is Network

Engineer (Core).

Required Skills:

Lists Scanners Development Support Resolutions Management Skills Output Technical Assistance Environment BASIC Operating Systems Technical Support Time Management Troubleshooting Information Technology Records Security Linux Windows Email Research Software Customer Service Sales Management