No longer accepting applications
Head of Customer Success - Remote / Worldwide
Pro Coffee GearParañaque, Metro Manila, Philippines30+ days ago
Job descriptionEnable the consultative sales process through client communications across email, SMS, and social platforms. Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. Support third-party and social commerce sales channels in coordination with marketing and sales teams. Manage client onboarding and equipment setup, coordinating installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support. Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Monitor recurring operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity. Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred. Outstanding written and verbal communication skills. Strong analytical and problem-solving skills with attention to detail. Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. A remote-first, globally distributed team and flexible work environment. The opportunity to lead a high-impact function within a fast-growing brand. A collaborative, passionate culture driven by innovation and a love for coffee.
Job Title : Head of Customer Success
Location : Remote (Global)
Company : Pro Coffee Gear
Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey.
Key Responsibilities
Customer Success Leadership
- Own the end-to-end customer experience and define scalable customer success strategies to support growth.
- Establish and track KPIs, processes, and team goals aligned with business objectives.
- Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination.
Sales Enablement & Channel Coordination
Post-Sales Operations & Aftersales Support
Shipping, Damage, and Returns Management
Process Improvement
Qualifications
What We Offer
Important : All applicants must submit their CV in English . Submissions in other languages will not be considered.
#J-18808-Ljbffr
Create a job alert for this search
Head Of • Parañaque, Metro Manila, Philippines
Related jobs
MONEYME is a founder-led digital lender and.We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers....Show moreLast updated: 19 days ago
As the Director of Client Success, is responsible for overseeing and driving strategic client relationships, ensuring satisfaction, retention, and revenue growth across multiple .Thi...Show moreLast updated: 30+ days ago
We’re Bamboo Works — a fast-growing international staffing firm helping companies around the world build high-quality, affordable remote teams.
As we scale, we’re looking for a Cli...Show moreLast updated: 30+ days ago
ShiftCare is seeking an experienced and proactive Manager of Customer Success – Remote Operations to lead and support our growing team of Customer Success Managers and Associates based in...Show moreLast updated: 30+ days ago
Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry.We are seeking an experienced and proactive .
This strategic role is essential to drivi...Show moreLast updated: 30+ days ago
We’re looking for a Customer Success Manager who thrives on building strong client relationships and ensuring seamless staffing delivery.
In this role, you’ll be the main point of contact for our cl...Show moreLast updated: 19 days ago
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Client Success Manager to join our team.Our teams are collaborati...Show moreLast updated: 30+ days ago
The role of Customer Success Executive (SEA) sits within the SEA Customer Success team, reporting to the Customer Success Manager (SEA).
The role’s primary function is supporting Isentia and Pulsar ...Show moreLast updated: 6 days ago
Redefine regional consumer connection.We work with brands that don’t just follow markets — they move them.We’re now leading the search for an.
Indonesia, with ambitions across the region.This is a p...Show moreLast updated: 30+ days ago
Principal Duties and Responsibilities As a Client Success Manager, you will be the client's main POC leading the end-to-end process, including cross-functional activities involving internal and ext...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Manager
Dempsey Resource Management Inc.makati, National Capital Region, PH Educational Background Bachelor’s degree in Business Administration, Marketing, Communications, or related field (Preferred) Master’s degree or relevant certifications in Customer Relationship Ma...Show moreLast updated: 24 days ago
- Promoted
Head of Sales (B2B SaaS)
HR TechX Corp.Pasig, Metro Manila, Philippines SaaS, HR tech, payroll, fintech, or timekeeping solutions.Drive new business by prospecting, pitching, negotiating, and closing deals with enterprise clients.
Develop and execute sales strategies to...Show moreLast updated: 23 days ago
- Promoted
Customer Success Manager
DempseyMakati City, National Capital Region, PH JOB DESCRIPTION : Overall responsibility of perfect implementation of all client payroll rules.Stay updated on changing DOLE rules and updating the software accordingly.
Motivate the team to ensure...Show moreLast updated: 30+ days ago
Customer Success Specialist
MONEYMEPasig, Metro Manila, PHQuick Apply
Director of Client Success (QC) | Hybrid
TASQ Staffing SolutionsQuezon City, Metro Manila, PhilippinesQuick Apply
- Promoted
Customer Success Manager
DEMPSEY RESOURCE MANAGEMENT INC.Makati, National Capital Region, PH CUSTOMER SUCCESS MANAGER JOB DESCRIPTION : Overall responsibility of perfect implementation of all client payroll rules.
Stay updated on changing DOLE rules and updating the software accordingly.M...Show moreLast updated: 26 days ago
Client Success Manager
Bamboo WorksManila, Metro Manila, PHQuick Apply
Manager, Customer Success - Remote Operations
ShiftCareManila, Metro Manila, PHQuick Apply
Customer Success - Remote / Worldwide
Pro Coffee GearManila, PhilippinesQuick Apply
Customer Success Manager
Staff Outsource SolutionsManila, 00, phQuick Apply
Client Success Manager
CartrackMakati, Metro Manila, PHQuick Apply
Customer Success Executive
IsentiaPasig, Metro Manila, PHQuick Apply
- Promoted
HEAD, CUSTOMER EXPERIENCE
MetrobankMakati, Metro Manila, Philippines Here at Metrobank, we don't simply hire employees—we hone future leaders.We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual...Show moreLast updated: 20 days ago
ASEAN Head of Consumer
SubstanceManila, Metro Manila, PHQuick Apply
- Promoted
Head of Customer Experience
Company ConfidentialTaguig, Metro Manila, Philippines We are looking for a strategic and customer-focused leader to head the organization's customer experience function.The Head of Customer Experience will be responsible for defining and executing str...Show moreLast updated: 16 days ago
- Promoted
Head of Business Development - Hospitality-Tech
Michael PageMakati, Metro Manila, Philippines High-growth environment in the tech space.Strong career development and regional exposure.A fast-growing hospitality tech company in SEA, it partners with local hotels and property owners to elevat...Show moreLast updated: 1 day ago
Client Success Manager
etailyMakati City, Metro Manila, PHQuick Apply
- Promoted
Head of Customer Service and Telemarketing
UPTCTaguig, Metro Manila, Philippines Fully responsible for the strategic planning, team building, and operational management of the Customer Service & Marketing Center (dual functions : customer service + telemarketing).Lead and expand...Show moreLast updated: 4 days ago