IT Support

Job Summary/Objective:

The IT Support role is responsible for providing technical assistance and support to end-users for computer systems, hardware, software, and network-related issues. The primary objective is to ensure the smooth operation of computer systems within the organization and resolve user problems in a timely and efficient manner.

Responsibilities:

1. Respond to user inquiries and provide technical support via email, or in person.

2. Diagnose and resolve software, hardware, and network problems, including troubleshooting issues related to operating systems, applications, printers, and network connectivity.

3. Diagnose and troubleshoot hardware, software, and network issues reported by end-users

4. Install, configure, and maintain computer hardware, software, and peripherals, including desktops, laptops, servers, printers, and network devices..

5. Assist with the setup and maintenance of network and telecommunication systems.

6. Setting up accounts for new users/new hires

7. Educate users on basic computer operation and best practices to minimize user errors.

8. Perform routine system maintenance tasks, such as software updates, antivirus scans, and system backups.

9. Stay up-to-date with emerging technologies and industry trends to provide innovative solutions and recommendations.

10. Help in monitoring office supplies and asset tagging (devices)

Qualifications:

• Bachelor's degree in information technology, or related field.

• Proven experience as an IT Support Specialist or in a similar role.

• Strong knowledge of computer systems, hardware, and software, including operating systems (Windows, macOS, Linux), productivity software (Microsoft Office, G Suite), and troubleshooting methodologies.

• Familiarity with network protocols, LAN/WAN configurations, and internet systems.

• Excellent problem-solving and analytical skills to diagnose and resolve technical issues.

• Effective communication skills to explain technical concepts to non-technical users.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Customer-oriented mindset with a focus on providing exceptional service.

• Basic understanding of IT security principles and best practices.

• Willingness to work flexible hours, including evenings and weekends, as required.

Note: This job description is a general overview and may be customized or expanded based on the specific requirements and needs of the organization.

Company background:

Klaiya Digital Solution is a digital consultant that specializes in Inbound performance marketing, website strategies & development, E-Commerce solution and ERP software implementation. We are the center of excellence that helps businesses establish and develop their online presence. With a pool of Marketing Gurus and Out-of-the-box creatives, we are certainly one of the best digital marketing solution providers in the Philippines.