Are you a seasoned BPO professional looking to leverage your resilience and exceptional communication skills into a highly autonomous, essential support role within the healthcare service industry? Join our team as an After-Hours Support Specialist and become the critical link that keeps our services running smoothly, providing essential support to our staff outside standard business hours.
The Opportunity
This is a high-autonomy role perfect for someone who is reliable, resilient, and dedicated to providing exceptional staff support. If you have thrived in demanding shift-based environments like a BPO or call center, you have the foundational skills needed here. You will be the central point of contact during evening, weekend, and holiday shifts, handling everything from urgent staff inquiries to rostering support and critical email triage.
Key Responsibilities :
Staff Crisis Management : Promptly respond to and manage urgent staff-related issues that arise outside of standard business hours.
Communication Hub : Respond to all phone and email inquiries from staff members, providing solutions or effectively triaging issues to the relevant senior staff members.
System Integrity : Maintain and update internal systems to ensure information is always accurate and current.
Operational Support : Provide essential administrative assistance to staff during after-hours periods.
Rostering Assurance : Proactively support and resolve urgent rostering and scheduling issues to maintain appropriate staffing levels for critical services.
Reporting : Compile and organize a list of pending emails and issues for action and review by senior staff members the next business day.
Culture Champion : Fully embrace and promote company values and a professional image during all interactions.
What We're Looking For (Essential Requirements) :
Education : A bachelor's degree in Business Administration, Quality Management, or a related discipline.
Software : Strong proficiency in Office 365 applications.
Availability : Clear willingness to perform work outside of standard office hours, including evening, weekend, and holiday shifts.
Communication : Exceptional communication skills (written and verbal) and the ability to articulate clearly under pressure.
Character : Proven integrity, professionalism, and a high level of resilience for shift work.
Work Style : Ability to work flexibly, prioritize urgent tasks autonomously, and collaborate effectively when needed.
Experience : Minimum 1 year of experience in administrative support, customer service, or office coordination roles.
Highly Desirable (Boost Your Application) :
Industry Experience : Prior experience in a BPO (Business Process Outsourcing) or Call Center environment, particularly within the Healthcare or Disability Services sector.
Shift Work : Previous experience in after-hours or shift coordination roles.
Rostering Knowledge : Knowledge and understanding of rostering and scheduling processes.
How to Apply
If you are ready to take on a critical role where your reliability and ability to handle complexity directly contribute to the success of our services, apply today!
After-Hours Support • Sta. Mesa, City of Manila, National Capital Region, PH
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