Medical Virtual Assistant - Virtual Assistant

Job Description

This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a high-performing, multi-location physical therapy practice serving patients across California and Nevada.

This role is heavily focused on insurance benefit verification and medical records management within a fast-paced, high-volume environment. The ideal candidate is detail-oriented, efficient, and able to maintain accuracy while handling repetitive, high-output tasks.

This is a critical role that directly supports patient access to care by ensuring insurance information is verified quickly and correctly, allowing the clinical team to operate at full capacity.

About Our Client

Our client is a mission-driven organization focused on optimizing human performance and improving quality of life. Their team is built on a foundation of:

• Integrity — operating with professionalism, ethics, and accountability
  

• Performance — supporting the whole person to achieve better outcomes
  

• Community — delivering trusted, high-quality care within the communities they serve
  

Their culture is centered around high performance, teamwork, and shared purpose, where every team member contributes to meaningful patient outcomes.

Responsibilities

Insurance Verification & Benefits Processing (Primary Focus)

• Perform high-volume insurance benefit verifications with speed and accuracy
  

• Review and document coverage details including eligibility, limits, and requirements
  

• Utilize insurance portals and payer websites to gather accurate information
  

• Maintain clear and consistent documentation of benefits for internal team use
  

• Liaise with insurance providers to clarify coverage details when needed
  

• Assist with patient inquiries related to insurance coverage
  

Medical Records Management

• Process and manage medical records requests
  

• Ensure timely retrieval and delivery of patient documentation
  

• Maintain organized and compliant patient records
  

• Support internal teams with documentation needs
  

Administrative & Patient Support

• Respond to patient inquiries via phone and email
  

• Maintain accurate patient records within the EMR
  

• Assist with general administrative workflows as needed
  

• Support a high-functioning administrative team with daily operational tasks
  

Scheduling & Coordination Support

• Assist with appointment confirmations and patient communication
  

• Support scheduling coordination when needed
  

• Maintain waitlists and help ensure efficient patient flow
  

Tools & Systems

The practice currently uses:

• Google Workspace (including Google Chat)
  

• Raintree (EMR)
  

• Weave (phone and communication system)
  

• Square
  

• Waystar
  

• Availity and other insurance portals
  

Candidates must be comfortable navigating multiple systems efficiently.

Requirements

• Previous experience as a Medical Virtual Assistant, Insurance Verification Specialist, or Medical Administrative Assistant
  

• Strong experience with insurance verification and payer portals
  

• Ability to handle high-volume, repetitive tasks with accuracy
  

• Strong attention to detail and organizational skills
  

• Excellent written and verbal communication skills
  

• Comfortable working in a fast-paced, team-oriented environment
  

• Ability to learn systems quickly and adapt to workflow demands
  

Top Non-Negotiables

• Must be a team player
  

• Must be able to handle high volumes of work consistently
  

• Must have strong and effective communication skills
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.
  

Requirements
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.