This is a remote position.
Virtual Rockstar is hiring a full-time Medical Virtual Assistant on behalf of our client, a high-performing, multi-location physical therapy practice serving patients across California and Nevada.
This role is heavily focused on insurance benefit verification and medical records management within a fast-paced, high-volume environment. The ideal candidate is detail-oriented, efficient, and able to maintain accuracy while handling repetitive, high-output tasks.
This is a critical role that directly supports patient access to care by ensuring insurance information is verified quickly and correctly, allowing the clinical team to operate at full capacity.
Our client is a mission-driven organization focused on optimizing human performance and improving quality of life. Their team is built on a foundation of:
Integrity — operating with professionalism, ethics, and accountability
Performance — supporting the whole person to achieve better outcomes
Community — delivering trusted, high-quality care within the communities they serve
Their culture is centered around high performance, teamwork, and shared purpose, where every team member contributes to meaningful patient outcomes.
Perform high-volume insurance benefit verifications with speed and accuracy
Review and document coverage details including eligibility, limits, and requirements
Utilize insurance portals and payer websites to gather accurate information
Maintain clear and consistent documentation of benefits for internal team use
Liaise with insurance providers to clarify coverage details when needed
Assist with patient inquiries related to insurance coverage
Process and manage medical records requests
Ensure timely retrieval and delivery of patient documentation
Maintain organized and compliant patient records
Support internal teams with documentation needs
Respond to patient inquiries via phone and email
Maintain accurate patient records within the EMR
Assist with general administrative workflows as needed
Support a high-functioning administrative team with daily operational tasks
Assist with appointment confirmations and patient communication
Support scheduling coordination when needed
Maintain waitlists and help ensure efficient patient flow
The practice currently uses:
Google Workspace (including Google Chat)
Raintree (EMR)
Weave (phone and communication system)
Square
Waystar
Availity and other insurance portals
Candidates must be comfortable navigating multiple systems efficiently.
Previous experience as a Medical Virtual Assistant, Insurance Verification Specialist, or Medical Administrative Assistant
Strong experience with insurance verification and payer portals
Ability to handle high-volume, repetitive tasks with accuracy
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Comfortable working in a fast-paced, team-oriented environment
Ability to learn systems quickly and adapt to workflow demands
Must be a team player
Must be able to handle high volumes of work consistently
Must have strong and effective communication skills
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families across the globe.
Medical Virtual Assistant - Virtual Assistant • Manila, 00, ph
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