Training Analyst

Job Brief

The Training Analyst plays a pivotal role in molding employee performance and development throughout the organization. Working hand in hand with Operations, this position guarantees that training initiatives align with the company's strategic objectives, directly impacting its bottom line by boosting employee efficiency, optimizing processes, and enriching customer interactions. Moreover, by nurturing a collaborative atmosphere and offering corrective training as needed, the Training Analyst cultivates strong morale and drive among employees, amplifying their collective impact on the company's prosperity.

Key Responsibilities :

Facilitation :

• Conduct training sessions and workshops for employees.
• Facilitate discussions and activities to enhance learning and skill development.

Instructional Design :

Performance Improvement :

Performance Coaching :

Capability Development :

Compliance and Reporting :

Quality Assurance :

Collaboration and Communication :

Professional Development :

Qualifications :

About SVC :

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You won't regret it!

Checkout our Facebook page : www.facebook.com / selectvoicecomph

Enjoy the following benefits :

How to apply :

Interested candidates may visit our Recruitment Hub at G / F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM .

What to prepare :

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days . Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday) .