Operations Delivery Analyst

The Operations Delivery Analyst is responsible for ensuring the quality of our systems are continuously working to a high standard and that new features and integrations are operating at an acceptable level prior to releasing into production environments and making readily available to our clients.

The Details

• Continuously develop understanding of payment settlement and trading processes and system workflows
• Acting as a subject matter expert making sure adequate documentation is in place and stay up to date
• Use this knowledge and understanding to help specify projects working with both the Product and Tech Teams to set out requirements and making sure all risks / assumptions are understood and edge cases captured and handled
• Support Product and Tech Teams to address issues during development / testing phases
• Create Operations Delivery documentation test plans and scripts for products and features
• Liaise with Product Owners and Agile Delivery Managers weekly to organize testing and time efficiently post release to ensure feedback turn around is fast
• Own and deliver on last mile testing / check out and pilot activity once tech deliverables are released into UAT / production environments to ensure projects are delivered without any negative impacts to business / clients
• Lead continuous improvement activity tracking system / process issues and driving root cause analysis / resolution in the medium term
• Conduct post release checks ensuring that core functions of the business are fully operational
• Work with Operations team globally to ensure smooth implementation of projects (.g. training product guides feature demos feedback sessions etc.)

What Success Looks Like...

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications :

2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications :

3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)

5 years of relevant work experience and a Bachelors degree

3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)

SCRUM understanding and certification

Skills & Experience

Excellent communication skills (both written and verbal)

Outstanding attention to detail

Ability to stay focused under time pressure

Demonstrate analytical and systematic approach to problem solving

Ability to work both independently and as a team

Be articulate numerate and data driven

Maintain high level or organization across projects

Be able to manage own workload on short- and long-term projects

Multitask multiple projects at any given time

Challenge the status quo and be curious

Willingness and interest to work in an Agile Environment

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : No

Employment Type : Full-time

Key Skills

Forklift,Customer Service,Organizational skills,Basic Math,Dealership Experience,Laundry,SyteLine,Warehouse Experience,Dispatching,Personal Injury Law,Translation,Project Coordination

Experience : years

Vacancy : 1