USRN - Supervisor

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities :

• Team Leadership & Coaching : Manage, coach, and mentor a team of US-licensed Clinical Nurses. Conduct regular 1 : 1s, performance reviews, and provide constructive feedback to ensure high-quality patient interactions
• Operational Performance : Monitor and drive key performance indicators (KPIs) such as schedule adherence, average handle time (AHT), quality assurance (QA) scores, and successful MTM completion rates
• Escalation Management : Serve as the first point of leadership escalation for complex patient interactions, technical issues, or workflow roadblocks
• Transition Support : Actively guide and support nurses transitioning from local bedside practice into a highly regulated US telehealth setting, ensuring they build confidence in telephonic patient care
• Process Improvement : Collaborate with the Operations Manager and SMEs to identify workflow inefficiencies and implement process improvements

Compliance Oversight : Ensure the team strictly adheres to HIPAA regulations, data privacy laws, and MTM clinical guidelines

Required Qualifications :

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace. © Optum Global Solutions (Philippines) Inc. All rights reserved.