Endpoint Management Engineer I

SUMMARY STATEMENT

The Endpoint Management Engineer role is responsible for Engineering, building, and maintaining a secure, stable, and optimally performing endpoint (PCs and virtual desktops) environment across our corporate enterprise; applying proven communication, analytical, and problem solving skills to help identify, communicate, and resolve highly advanced complex issues in support of business processing requirements.

MAJOR DUTIES / KEY RESPONSIBILITIES

Job Functions :

• Engineer technology solutions for clients (both internal and external) and participate in testing and evaluation of new technologies to ensure

compatibility and functionality

or trending issues

o Basic understanding of virtual desktop environments using cloud-based solutions.

o Familiarity with user and access management through Active Directory and related tools.

o Knowledgeable and core understanding of using SCCM for system updates and patch management.

o Foundation in PowerShell and scripting languages for automating routine tasks.

o Experience with managing devices using MS Intune.

o Awareness of web content filtering technology for cloud security.

o Proficiency in Windows OS support and troubleshooting.

o Understanding of Thinscale for thin client management.

o Basic management of Proxy Auto-Config files for network configuration.

o Experience with Group Policy Management for Policy Enforcement.

o Understanding the Distributed File System for efficient file sharing across networks, Awareness of Verint for workforce optimization.

Key Job Responsibilities :

asset management, agent health, etc.)

Job Description (continued)

Strong foundational communication / soft skills for user support and documentation.

Proficient personal computer skills including Microsoft Office products Word, Excel, Outlook, SharePoint and ticketing and reporting tool ServiceNow as needed on a daily basis.

Level of supervisory responsibility is limited to direction of scheduling / monitoring work performed.

Percentage of time that this position travels including % of international time required is less than 10%.

QUALIFICATIONS : EDUCATION :

High School Diploma or GED – Required

Bachelor's Degree or equivalent work experience – Required

Business Administration or related field – Required

EXPERIENCE :

Required experience :

Years : 3 - 5 years

Details : SCCM for application packaging, task sequences, build images; Deployment of Windows monthly patches; MS Intune management, configuration, and policy creation; Group Policy management;

Preferred Experience :

Years : 3 - 5 years

Details : Web Content Filtering; VDI build management

Additional details : Strong foundational communication / soft skills for user support and documentation.