Senior HR Business Partner

JOB DETAILS

Job Title : Senior HR Business Partner

Location : Remote

JOB DESCRIPTION :

We're looking for an experienced and strategic HR Business Partner to support our growing team in the Philippines. This role will serve as a trusted advisor to both local and U.S.-based senior leaders. You'll partner closely with U.S.-based managers and our global People team to shape and deliver people strategies that enable team performance, engagement, and growth.

We're looking for someone who brings a thoughtful mix of local HR expertise and a global mindset with the confidence to share their perspective, flag concerns early, and engage directly with leadership when issues arise. This isnt a reactive or behind-the-scenes role. We need someone who is proactive, comfortable advising senior leaders, and able to influence decisions with insight and clarity.

RESPONSIBILITIES :

Strategic HR Partnership

• Act as a thought partner to U.S. and Philippine-based senior leaders on organizational health, team performance, succession planning, and employee experience.

Be proactive in surfacing issues and trends to leadership dont wait to be asked. Speak up when something isnt working, and bring forward thoughtful solutions.

Offer candid, informed guidance to leaders, with the confidence to challenge assumptions and help shape better people decisions.

Advise on performance issues including performance improvement plans (PIPs), Notice of Decision (NOD) coordination, and employee exits.

Support culture development and employee engagement efforts using feedback from tools like the annual engagement survey.

Lead the annual performance calibration and review process for the Philippines team, including training and reporting.

Identify talent gaps and help drive local action plans for succession planning and retention, especially for employees flagged as below delivering.

Employee Relations and Compliance

Manage sensitive employee relations issues end-to-end, including investigations, disciplinary procedures, and documentation.

Ensure compliance with employment laws and company policies.

Operational & Advisory Support

Coordinate and lead quarterly employee town halls or engagement sessions.

Run and analyze reports in HRIS tools (e.g., Sprout, Rippling) to support business and people decisions.

Participate in leadership and team meetings to provide insights and align on team priorities.

Support policy updates and creation in partnership with functional leaders and the broader People team.

Talent Acquisition Leadership

Manage relationships with local RPO agencies as needed.

Source and screen candidates and help close offers in collaboration with managers and the Talent team.

People Projects and Events

Organize and oversee local events and culture-building activities.

QUALIFICATIONS

Proven experience partnering with U.S.-based leaders and collaborating with a global HR team.

Demonstrated confidence and sound judgment when advising leaders comfortable sharing your perspective, even when it challenges the status quo.

Proactive mindset with a strong sense of ownership; you dont wait for direction you reach out, raise issues early, and follow through.

Experience supporting full-cycle recruitment and working with third-party recruiting partners or agencies.

Experience in a BPO, tech, or high-growth international environment preferred.

Deep understanding of Philippine labor law and HR best practices.

Strong communicator with the ability to build trust across time zones and cultures.

Calm and approachable demeanor that helps de-escalate situations and support thoughtful decision-making.

Familiarity with systems like Sprout, Rippling, or similar HR platforms.

Passion for people and a practical, balanced approach to solving problems.