Talent.com
Trainer
TrainerProbe CX • Entec Pampanga
Trainer

Trainer

Probe CX • Entec Pampanga
30+ days ago
Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Responsibilities :

Designing Training Modules

  • Study the scope, methods, processes and tools necessary to perform the job
  • Research appropriate techniques to help efficiently perform the task
  • Design training modules and prepare exercises, exams and activities
  • Participate in constantly improving training curriculum by evaluating and updating modules and other training materials
  • Conduct Post Training Reviews for all New Hire classes handled and provide insights and recommendations

Facilitating Product Training

  • Discuss program procedures and processes to new hires
  • Present necessary audio-video presentation, charts, recordings
  • Administer exercises, written exams and call simulations and practical tests
  • Organize class, groups and one-on-one activities for lesson retention
  • Recognize and reward satisfactory and outstanding performers
  • Address general inquiries, complaints and resolve trainees’ issues
  • Implement Stellar culture and policies
  • Mentoring and Maximizing the Learning Process

  • Evaluate trainee performance and progress through daily and weekly assessments
  • Facilitate and evaluate Mock Call assessments that mirror live scenarios
  • Attain coaching certification for trainee performance management
  • Create individual action and developmental plan
  • Coach trainees on areas of improvement and provide feedback
  • Monitor employee compliance to company policies
  • Record Keeping, Maintenance and Administrative Tasks

  • Prepare training materials, workstations, venue and other necessary tools and equipment
  • Document, update and maintain accurate statistical record of class performance and progress
  • Report accurate documentation of daily headcount, performance and progress
  • Perform administrative tasks such as track trainee daily time record
  • Providing Support to Operations

  • Secure operations certification for agent and supervisor level live calls or tasks for all lines of businesses supported
  • Take agent live calls or tasks, as well as supervisor tasks and other escalations
  • Provide floor and AHOD support, should it be necessary
  • Facilitating Refresher and Corporate Training Programs

  • Discuss updates, revisions and developments regarding a specific job / program
  • Facilitate corporate trainings as assigned by Training TL
  • Effective Communication and Coordination

  • Coordinate with Recruitment for trainee data and information
  • Coordinate with Administrative Officers for training venues, equipment, meals, etc
  • Coordinate with Recruitment and Operations Departments for calibration purposes
  • Coordinate with IT Department for technical issues
  • Coordinate with QA or TL during Nesting / Academy Bay
  • Respond to trainee inquiries and concerns
  • Other

  • Complete tasks delegated / assigned by the Learning & Development Assistant Manager or Senior Training Manager
  • Perform other reasonable duties, as required
  • Qualifications :

  • At least 2-3 years of related experience as a facilitator / trainer in a call center environment
  • Knowledge in adult learning
  • Knowledge in curriculum development and training design
  • Presentation skills
  • Planning and Organizing
  • Excellent verbal and written communication
  • Proficiency in basic computer applications
  • Adaptability and Flexibility
  • Must be amenable to work in Entec, 2 Pampanga
  • Create a job alert for this search

    Trainer • Entec Pampanga

    Similar jobs
    E-Learning And Instructional Design Specialist

    E-Learning And Instructional Design Specialist

    Boomering Inc • Angeles City, PAM, ph
    Quick Apply
    E-Learning And Instructional Design Specialist.Monday - Friday; 10 : 00 PM – 06 : 30 AM PH Time Zone (Night Shift).Our client is a diverse and rapidly growing consulting and L&D firm with amazing c...Show more
    Last updated: 7 days ago
    Senior Product Manager — AI Education Platform (Remote)

    Senior Product Manager — AI Education Platform (Remote)

    Constructor TECH • Angeles, Pampanga, Philippines
    An educational technology company in the Philippines is seeking a Product Manager to lead market research and product development. You'll be responsible for mentoring a team, working with cross-func...Show more
    Last updated: 2 days ago • Promoted
    ERC Team Supervisor - Philippines

    ERC Team Supervisor - Philippines

    Enhanced Resource Centers (ERC) • Angeles City, Central Luzon, Philippines, 2009
    ERC Team Supervisor - Philippines.Team Supervisors are responsible for the day-to-day activity and development of 15 Agents within a call center environment. The Team Supervisor is responsible for e...Show more
    Last updated: 6 days ago
    EU Life Sciences BD Director — Remote Growth Leader

    EU Life Sciences BD Director — Remote Growth Leader

    Planet Pharma • Angeles, Pampanga, Philippines
    A global life-sciences consultancy is seeking a Director of Business Development to lead strategic expansion across Europe. This role involves building a thriving EU pipeline and driving cross-funct...Show more
    Last updated: 2 days ago • Promoted
    OJT- BS Psychology / Business Administration / Human Resources

    OJT- BS Psychology / Business Administration / Human Resources

    The Back Room Offshoring Inc. • Angeles, Pampanga, PH
    Quick Apply
    Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?. KPO company experiencing strong dynamic growth and we want you to be part ...Show more
    Last updated: 30+ days ago
    European Sales Director — Food & Beverage Pumps

    European Sales Director — Food & Beverage Pumps

    Influx Search • Angeles, Pampanga, Philippines
    A global executive recruitment firm is looking for a Sales Director to lead the Food & Beverage Pump Division in Europe.The role involves developing a comprehensive sales strategy, driving market g...Show more
    Last updated: 2 days ago • Promoted
    Remote AI / ML Engineer — LLM / RL Production Models

    Remote AI / ML Engineer — LLM / RL Production Models

    O&B • Angeles, Pampanga, Philippines
    A technology company in the Philippines is looking for a Head of Talent Acquisition & Development.This role focuses on driving results in AI and Machine Learning technology, collaborating with team...Show more
    Last updated: 1 day ago • Promoted
    US Tax Manager

    US Tax Manager

    The Back Room Offshoring Inc. • Angeles, Pampanga, PH
    Quick Apply
    Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?. KPO company experiencing strong dynamic growth and we want you to be part ...Show more
    Last updated: 30+ days ago
    Become a Freelance Merchandising Auditor, Region III, Philippines

    Become a Freelance Merchandising Auditor, Region III, Philippines

    CXG • Malolos City, Central Luzon (Region III), PH
    Quick Apply
    Turn your eye for detail into a.We are looking for Freelance Merchandising Auditors in 5 cities in Region III, Philippines, to evaluate store conditions and device functionality for a world-renowne...Show more
    Last updated: 30+ days ago
    Sr. Product Manager, Onboarding

    Sr. Product Manager, Onboarding

    Kraken • Angeles, Pampanga, Philippines
    Our Krakenites are a world‑class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. Kraken is a mission‑focused company roote...Show more
    Last updated: 7 days ago • Promoted
    Observability - Senior Product Manager

    Observability - Senior Product Manager

    PowerToFly • Angeles, Pampanga, Philippines
    Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people.The Elastic Search AI...Show more
    Last updated: 2 days ago • Promoted
    Store Supervisor - Angeles, Pampanga

    Store Supervisor - Angeles, Pampanga

    Edamama • Angeles, Pampanga, Philippines
    Quick Apply
    Philippines! We first launched in May 2020 as a website.After a year in 2021 we finally launched our app.At edamama, we're passionate about making parenthood a smoother journey.That's why we develo...Show more
    Last updated: 18 days ago
    Head of Pricing & ML-Driven Growth (Remote)

    Head of Pricing & ML-Driven Growth (Remote)

    Emerging Travel Group • Angeles, Pampanga, Philippines
    A travel services company based in the Philippines is looking for a Pricing Manager to develop and implement effective pricing strategies that drive revenue and market competitiveness.The ideal can...Show more
    Last updated: 1 day ago • Promoted
    Europe People Partner — Coach Leaders & Build Great Culture

    Europe People Partner — Coach Leaders & Build Great Culture

    n8n • Angeles, Pampanga, Philippines
    A leading AI orchestration firm is looking for an experienced People Partner to support managers across departments.Your role will focus on enhancing performance through coaching, ensuring fair peo...Show more
    Last updated: 2 days ago • Promoted
    Certification Exam Proctor

    Certification Exam Proctor

    OffSec • Angeles, Pampanga, Philippines
    Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education fo...Show more
    Last updated: 2 days ago • Promoted
    Remote Certification Exam Proctor — 24 / 7 Shifts

    Remote Certification Exam Proctor — 24 / 7 Shifts

    OffSec • Angeles, Pampanga, Philippines
    A leading cybersecurity education provider is hiring a Certification Exam Proctor to oversee students during certification exams. This flexible full-time role offers a unique opportunity to contribu...Show more
    Last updated: 2 days ago • Promoted
    People Partner (Remote Europe)

    People Partner (Remote Europe)

    n8n • Angeles, Pampanga, Philippines
    The AI orchestration of your wildest imagination.We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits.Backed by a fiercely...Show more
    Last updated: 2 days ago • Promoted
    AU Tax & Accounting Team Lead — Remote

    AU Tax & Accounting Team Lead — Remote

    NAIS CORP • Angeles, Pampanga, Philippines
    A leading accounting firm in Pasig is seeking an experienced AU Senior Production Manager.This role involves supporting the Senior Client Manager and overseeing a team handling Australian tax and a...Show more
    Last updated: 7 days ago • Promoted