BRP Head (Auto Body Repair and Paint)

1. Oversee the full operations of the Body Repair and Paint section, ensuring repair quality and service efficiency.

2. Supervise body and paint technicians, monitor repair processes, and maintain productivity levels.

3. Handle insurance claim processing- including documentation, approvals, and coordination with adjusters, and follow up with insurance providers.

4. Manage warranty-related repairs, ensuring proper documentation and manufacturer compliance.

5. Coordinate with banks and partner institutions for insurance and repair approvals related to the financed vehicle.

6. Ensure accurate cost estimates, repair timelines, and customer communication.

7. Monitor inventory of BRP supplies and ensure proper usage and ordering.

8. Maintain a high level of customer satisfaction by ensuring excellent service quality and timely updates.

9. Implement safety and quality control procedures in the workshop.

10. Prepare regular performance and financial reports for management.

11. Handle customer concerns and complaints related to BRP services, offering timely and professional resolution.

12. Ensure compliance with dealership policies and manufacturer standards.