Control Tower Executive

About Us

We've got modern day solutions for all your modern day delivery woes.

In a world that's constantly on the move, we know how important it is to keep things moving. We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates. And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific. Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China. Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.

Requirements

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to :

• Serve as the main contact for all customer cargo service activities and inquiries.
• Ensure compliance with safety, security, and hazardous materials handling regulations.
• Organize and manage cargo warehouse operations, including task scheduling and manpower planning.
• Provide coaching, training, and performance feedback to team members.
• Oversee cargo handling processes, including drop tests and quality issue resolution.
• Coordinate shipping requirements and ensure proper permits / licenses for dangerous or controlled goods.
• Represent the company with airlines and Cargo Terminal Operators, monitoring KPIs and service standards.
• Manage day-to-day cargo operations : acceptance, handling, loading / unloading, and contractor oversight.
• Plan driver routes and manage parcel returns to meet delivery timelines and performance goals.
• Troubleshoot and resolve issues faced by delivery partners, merchants, and customers.
• Monitor flight FSU's and send tickets using App sheet

Benefits