Talent.com
Account / Process Trainer - Clark, Pampanga

Account / Process Trainer - Clark, Pampanga

TASQ Staffing SolutionsAngeles, Pampanga, Philippines
30+ days ago
Job description

Account / Process Trainer Clark Pampanga

Benefits :

  • Quarterly performance bonus.
  • Outstanding career development opportunities and fast-track career progression.
  • Enjoy a fair work-life balance.
  • HMO and life insurance for the employee and 2 dependents for free.
  • Inside the Central Business District area.
  • Great Place to Work certified.

General Responsibilities :

1. Training Needs Analysis :

  • Ability to identify training needs accurately.
  • Ability to extend follow-up support on the floor to sustain learning and improve performance.

    • 2. Curriculum and Course Design :

  • Demonstrates end-to-end understanding of course design methodologies.

    • 3. Content Development :

  • Demonstrates end-to-end understanding of content development and maintains appropriate methodology.

    • 4. Course Delivery :

  • Possesses effective delivery / training techniques and methods.

    • 5. Research Methodology :

  • Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.

    • 6. Partnering :

  • Ability to work closely with various functions and stakeholders
  • Ability to work closely with client teams effective cross-cultural communication

    • 7. People Management :

  • Building and leading cross-cultural teams
  • Conflict management

    • 8. Planning, Organizing, and Administrative Skills :

  • Admin : Attendance, Agent Evaluation, Training Feedback, Utilization Report,

    • Scheduling, CS Domain, Reports, Coordination with TIG / Facilities

  • Ability to schedule trainings while optimizing the resources available
  • Ensures training plan and delivery is executed in a timely manner
  • Able to increase efficiencies within processes and the team

    • Required Skills : CS and Tech Domain :

    Training experience in effective communication, customer service, technical support, and culture

    Technology Functional Knowledge :

    Basic working knowledge of word, Excel, and PPT to complete reporting and documentation efficiently and effectively

    High Impact Communication :

    Excellent oral and written communication skills

    Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service Lead by example.

    Analytical Ability :

    Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues

    Arrives at multiple solutions / alternatives, keeping in mind the various stakeholders

    Profile Screening Criteria / Checks :

    Screening according to skills defined above : at least 3 years of training experience in soft skills and customer service.Other

    Key Requirements :

  • Graduate of any 4-year course.
  • At least 4 years of total BPO work experience with 2 years of experience as a trainer in the BPO / shared services industry.
  • Preferably with a background or knowledge in tech support.
  • Excellent oral and written communication.
  • Amenable to working in shifting schedules in Clark.
  • Amenable to work onsite
    • Create a job alert for this search

    Trainer • Angeles, Pampanga, Philippines