Account Manager

o Excellent communication; both written and oral

o Excellent presentation and proposal skills

• Is adaptable and flexible. Can spot emerging issues and will amend the approach accordingly
• Develops excellent relationships with clients, particularly Platinum and Gold segments.
• Ensures high service levels are maintained through regular audits and client feedback and that Isentia’s clients are maximising the value of their services through training and support.
• Leverages networks with operational counterparts to enhance the client relationship :

o Communicating client stories and insights

o Swiftly and accurately identifies and resolves client servicing issues

• Shows optimal leadership through competitor challenges
• Manages own sales opportunities and pipeline in Salesforce according to monthly product targets and campaigns.
• Manages the team’s opportunities and sales pipeline in Salesforce according to monthly product targets and sales campaigns
• Uses Salesforce to record all sales activity, client information and competitor and market insight
• Uses LinkedIn to gain a deeper understanding of the client organization and decision makers within it
• Uses Salesforce mapping process to gain a richer understanding of client organization.

Requirements

• Tertiary qualifications
• High level of negotiation, research and analytical skills.

Computer literacy - MS Word and Excel, Databases. Able to adapt quickly to new

technology.

• Extensive experience in a similar role, from either Public Relations, CorporateCommunications, Marketing or Advertising background. Focused on relationship management. Extensive experience in resolving client issues / trouble-shooting.
• Experience in managing high performance teams. Demonstrated leadership skills and experience. Time management and prioritization skills. Well-developed negotiation and contract management skills and experience.
• Commitment to personal development, self-motivated, results driven, strong customer service focus, ability to work to deadlines and under pressure. Collaborative and willing to share knowledge. Exceptionally well presented and professionalism. Enthusiastic approach – “can-do” positive attitude.
• Excellent communication skills; able to communicate effectively at all levels of the

organisation and with external parties.

• Excellent command of English.