Solution Architect - ESM Platform (Hybrid)

Job Requirements :

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Strong background in the ITIL framework, with ITIL 4 Foundation certification
• ESM Platform’s equivalent of Technical Architect Certifications
• 12-15 years of experience in IT service management, enterprise architecture, and ESM platforms
• Proven track record of successfully designing and implementing complex ESM solutions in large-scale enterprises where manufacturing environment will be a plus
• Experience with ServiceNow Common Service Data Model (CSDM) and ServiceNow Sprints for agile project delivery
• At least 5 successful implementations of ESM Platforms
• In-depth knowledge of ESM platform architecture, modules, and capabilities.
• Strong expertise in ITSM, ITOM, ITAM, IRM, CMDB, CSDM and Product Portfolio Management
• Proficiency in scripting languages and integration technologies (REST, SOAP, JSON, XML)
• Experience with CMDB, Discovery, Orchestration, and automation tools
• Knowledge of integration using Automation Engine / Integration Hub and RPA Hub for COTS and other business applications for workflow orchestration
• Ability to design GenAI Now Assist solutions and Performance Analytics Dashboards
• Excellent communication, presentation, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work effectively in a fast-paced, dynamic environment
• Leadership skills with the ability to mentor and guide team members
• Willing to work in Makati City (Hybrid setup)