Record Collection Specialist | US Health Tech Company

Job Title: Record Collection Specialist | US Health Tech Company Location: Cebu, Philippines Job Type: Full-time, Onsite Company Overview CSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding into the BPO industry to deliver customized solutions for small and medium-sized enterprises.

This role offers you the opportunity to contribute to the growth of a new, dynamic BPO setup and advance your career with CSV Now.

We are seeking a skilled Record Collection Specialist to join our team in the Philippines.

• Role Overview We’re not looking for average.

We’re building a team of sharp, collaborative, fast-moving, detail-obsessed professionals who take pride in efficiency and execution.

As a Record Collection Specialist , you will play a critical role in our mission to serve patients by obtaining and organizing medical records from healthcare providers across the country.

This requires speed and accuracy across multiple systems, relentless follow-up, and meticulous documentation .

If you get flustered easily, move slowly, or struggle with basic tech, this role is not for you.

But if you thrive in a fast-paced environment, are proactive, and take ownership of your work, you’ll excel here.

This is a US time zone role.

You’ll be trusted to manage cases, invoice payments, and communicate with providers clearly and efficiently without hand-holding.

In return, you’ll join a high-performing, collaborative team that thrives on shared purpose, where your work has a real impact on a meaningful mission.

• Responsibilities Submit clear, accurate patient record requests to healthcare providers’ Release of Information departments using our internal request system Follow up persistently via phone, email, and fax to ensure timely record delivery, you are expected to follow up more than once and problem-solve when things stall Upload, label, and organize received medical records to the correct patient profiles in Salesforce with extreme attention to detail Maintain accurate documentation of all provider interactions and collection activity in Salesforce if it’s not logged, it didn’t happen Meet or exceed performance metrics for collection volume and turnaround times we move quickly, and we expect our team to do the same Build professional, effective relationships with provider offices to facilitate smoother record access charm and clarity go a long way Proactively identify and resolve issues (wrong fax numbers, unresponsive offices, missing authorizations) don’t wait to be told what to fix Use your judgment and stay aligned with HIPAA and internal data privacy protocols at all times Use a reliable, fast computer and stable high-speed internet if your system slows you down, so does our team Work independently with integrity .

We don’t micromanage, but we do track output.

Clocking in without producing results is not an option.

• Requirements Experience in executive assistant, customer support, debt collection, or medical records roles Familiarity with HIPAA regulations, record retrieval processes, or EMR systems (preferred but not required) Experience with Salesforce or similar CRM systems (preferred but not required) Strong organizational skills with the ability to manage multiple requests and shifting priorities Clear and professional written and verbal communication skills for interacting with providers and internal teams Demonstrated phone etiquette and persistence in following up with healthcare facilities High attention to detail and consistent documentation habits Self-motivated and able to work independently with minimal supervision Work Schedule & Setup Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City .

Open to working flexible hours, including night, weekend, and holiday shifts.

• We Offer Competitive compensation package 13th-month salary Two days off per week Government-mandated benefits and additional company perks HMO coverage after regularization Opportunities for career growth and advancement within the company Powered by JazzHR