A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his / her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.
Duties and Responsibilities :
1. Answer incoming calls according to procedure and Departmental standards.
2. Places outbound collection calls according to procedure and Departmental standards.
3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
5. Team player being supportive of Department and Company goals and policies.
6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
7. Other related duties may be assigned from time to time.
Qualifications and Requirements
Why Join Us?
Patient Services Representative (English) • Cebu City, PH
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