Sales Account Manager

• Build and maintain strong, ongoing relationships with both new and existing customers
• Re-engage past leads and dormant accounts through thoughtful, timely follow-up
• Act as a trusted point of contact for clients, ensuring they feel informed and supported
  
  

• Serve as the first point of contact for inbound leads
• Follow up consistently to guide prospects through the sales journey
• Understand client needs, timelines, and decision drivers
• Use CRM tools to track interactions, manage pipelines, and ensure no opportunities are missed
  
  

• Prepare and send accurate, well-structured quotes aligned with pricing tiers and product options
• Confidently answer client questions around products, pricing, timelines, and availability
• Create client-ready presentations using pre-prepared templates
  
  

• Enter sales orders accurately into the order management system
• Provide realistic shipping estimates and manage delivery timelines
• Track orders and proactively communicate updates or delays
• Resolve order issues with professionalism, urgency, and attention to detail
• Coordinate with factories and external partners to ensure large custom orders are delivered on time
  
  

• Leads are followed up on consistently and professionally
• Clients feel relaxed, informed, and confident working with you
• Quotes and orders are accurate, timely, and well-communicated
• Operational errors decrease, not increase
• The founder is able to step back from day-to-day operations with confidence
  
  

• Excellent written and spoken English (near-native level)
• Confident, natural, and friendly communication style — not overly formal or scripted
• Strong attention to detail and follow-through
• Experience in a client-facing role (sales, account management, customer success, or similar)
• Comfortable working with CRMs and business systems
• Ability to manage multiple tasks without dropping the ball
  
  

• Experience in promotional products, merchandising, print, or manufacturing
• Experience working with international clients or distributors
• Familiarity with tools such as Notion, Apollo, Xero, or similar platforms
  
  

• One-on-one training with the founder
• Industry and product knowledge training
• Software and systems training
• Ongoing coaching and feedback
• Support to develop clear workflows and SOPs over time
  
  

• Candidates who rely heavily on scripts or overly formal corporate language
• Candidates who struggle with attention to detail or accountability
• Candidates seeking a narrow, single-function role
  
  

• Join a business in a clear growth phase
• Work directly with the founder and make a real impact
• Gain exposure across sales, operations, and client relationships
• Be trusted with responsibility and ownership from day one
  
  

Over the Top Promotions is an internationally award winning creative marketing agency that specialises in producing branded merchandise to Australia , New Zealand and APAC region, but our mina focus is Australia . We warehouse and distribute merchandise globally and create custom stores for our clients who can access customised merchandise at the click of a button. Our job is to make their life easier and help them stand out. We focus on the IT Sector and work with brands such as CISCO, Lenovo, Dell, HPE , AWS are some of the clients we serve . We spend a lot of times working out what are the best products to use to help them build their brand through the use of branded merchandise. We are a team of 13 that all work together closely and together as a team to create solutions for our clients that are different and always on brand. We are a remote team however we focus on building a great culture to work with. The majority of our team are based in the Philippines and we have a local team leader to support you on your day to day tasks.