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Sales Account Manager
Sales Account ManagerOver the Top Promotions • Lipa City, Calabarzon, Philippines
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Sales Account Manager

Sales Account Manager

Over the Top Promotions • Lipa City, Calabarzon, Philippines
30+ days ago
Job type
  • Quick Apply
Job description
Key Responsibilities:

Relationship Management:
  • Build and maintain strong, ongoing relationships with both new and existing customers
  • Re-engage past leads and dormant accounts through thoughtful, timely follow-up
  • Act as a trusted point of contact for clients, ensuring they feel informed and supported

Lead Nurturing & Conversion:
  • Serve as the first point of contact for inbound leads
  • Follow up consistently to guide prospects through the sales journey
  • Understand client needs, timelines, and decision drivers
  • Use CRM tools to track interactions, manage pipelines, and ensure no opportunities are missed

Sales Support & Quoting:
  • Prepare and send accurate, well-structured quotes aligned with pricing tiers and product options
  • Confidently answer client questions around products, pricing, timelines, and availability
  • Create client-ready presentations using pre-prepared templates

Order Processing & Logistics:
  • Enter sales orders accurately into the order management system
  • Provide realistic shipping estimates and manage delivery timelines
  • Track orders and proactively communicate updates or delays
  • Resolve order issues with professionalism, urgency, and attention to detail
  • Coordinate with factories and external partners to ensure large custom orders are delivered on time

What Success Looks Like:
  • Leads are followed up on consistently and professionally
  • Clients feel relaxed, informed, and confident working with you
  • Quotes and orders are accurate, timely, and well-communicated
  • Operational errors decrease, not increase
  • The founder is able to step back from day-to-day operations with confidence

Skills & Experience:
Essential
  • Excellent written and spoken English (near-native level)
  • Confident, natural, and friendly communication style — not overly formal or scripted
  • Strong attention to detail and follow-through
  • Experience in a client-facing role (sales, account management, customer success, or similar)
  • Comfortable working with CRMs and business systems
  • Ability to manage multiple tasks without dropping the ball

Highly Regarded:
  • Experience in promotional products, merchandising, print, or manufacturing
  • Experience working with international clients or distributors
  • Familiarity with tools such as Notion, Apollo, Xero, or similar platforms

Training & Support:
You will receive:
  • One-on-one training with the founder
  • Industry and product knowledge training
  • Software and systems training
  • Ongoing coaching and feedback
  • Support to develop clear workflows and SOPs over time

This role has long-term growth potential, including increased responsibility and leadership opportunities as the business scales.

Who This Role Is Not For:
  • Candidates who rely heavily on scripts or overly formal corporate language
  • Candidates who struggle with attention to detail or accountability
  • Candidates seeking a narrow, single-function role

Why Join Us:
  • Join a business in a clear growth phase
  • Work directly with the founder and make a real impact
  • Gain exposure across sales, operations, and client relationships
  • Be trusted with responsibility and ownership from day one

Please note you will be working on the US TIME ZONE




    About Over the Top Promotions:

    Over the Top Promotions is an internationally award winning creative marketing agency that specialises in producing branded merchandise to Australia , New Zealand and APAC region, but our mina focus is Australia . We warehouse and distribute merchandise globally and create custom stores for our clients who can access customised merchandise at the click of a button. Our job is to make their life easier and help them stand out. We focus on the IT Sector and work with brands such as CISCO, Lenovo, Dell, HPE , AWS are some of the clients we serve . We spend a lot of times working out what are the best products to use to help them build their brand through the use of branded merchandise. We are a team of 13 that all work together closely and together as a team to create solutions for our clients that are different and always on brand. We are a remote team however we focus on building a great culture to work with. The majority of our team are based in the Philippines and we have a local team leader to support you on your day to day tasks.

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    Sales Account Manager • Lipa City, Calabarzon, Philippines

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