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Our client is looking for an Engineer Enterprise Voice and AV to join their team. The Engineer – Enterprise Voice and AV plays a pivotal role in guaranteeing the reliability, performance, and scalability of the company’s global Unified Communications and Voice infrastructure. This technically demanding position is responsible for engineering and transformation initiatives across a range of platforms, including Cisco Call Manager, AudioCodes SBCs, Cisco CUBEs, Audio/Visual systems, and Microsoft Teams environments. Key responsibilities include leading essential migration projects such as moving AudioCodes SBCs to the AWS Cloud and replacing legacy Cisco gateways with AudioCodes SBCs. The role also involves enhancing SIP/TDM trunking and interconnects, and driving the adoption of AI-powered analytics and automation to optimise voice operations, transformation, troubleshooting, and global support for the company’s Voice strategy. This encompasses VOIP, collaboration tools, Audio/Visual systems, SBCs, voice gateways, and SIP/TDM trunking. The position forms an integral part of the Voice and AV engineering team, delivering support for our client's services globally.
Role Responsibilities
Design, implement, and support enterprise voice solutions with a strong focus on AudioCodes SBCs, Cisco CUBEs, and cloud migration.
Technical Lead for voice projects such as migrating AudioCodes SBCs to AWS Cloud or migrating Cisco legacy gateways to AudioCodes SBCs.
Provide advanced troubleshooting for voice/video/IPTV services, including Cisco IP phones, Teams Direct Routing, and Microsoft Teams Rooms
Develop and maintain automation scripts (PowerShell, Python, or similar) for: SBC configuration and provisioning. Monitoring and alerting workflows. Bulk migration tasks and operational efficiency.
Maintain proactive monitoring frameworks to ensure high availability and reliability.
Act as L2/L3 escalation point for complex voice/ AV / MTR issues.
Ensure compliance with Permit to Operate and Change Control processes.
Collaborate with internal teams across all global regions to fix issues and enhance service.
Essential Skills
Extensive knowledge of Enterprise voice technologies, Unified Communications, and Trader Voice.
Deep expertise in AudioCodes SBCs (configuration, migration, and cloud deployment) and SIP Trunking configuration with best practices.
Proven experience in IP Network & Voice/IP Telephony, including Cisco Unified Communication Suite and strong understanding of LAN, WAN & telecommunication operations.
Strong knowledge of Cisco networking systems with ability to configure & troubleshoot voice-related hardware; CCNP or CCVP certification required.
Hands-on experience with Cisco Unified Communications, Cisco CUBEs, and legacy gateway replacement.
Hands-on experience with AudioCodes SBC implementation on premise and in AWS.
Solid understanding of LAN/WAN networking and Unified Communication / IP telephony.
Experience with Microsoft Teams direct routing, and enterprise voice integration
Desired Skills
Proficiency in scripting languages (PowerShell, Python, Bash) for automation and orchestration, applied to network/voice analytics.
Experience supporting Digital Signage and IPTV platforms for enterprise AV solutions.
Familiarity with Microsoft Teams Room pro Modern Workplace technologies.
Strong problem-solving, analytical, and project management skills.
Ability to work under pressure and manage multiple priorities.
Excellent interpersonal and communication skills for cross-functional collaboration.
Demonstrates loyalty to principles, works ethically, and respects professional and company values.
Special Job Requirements:
Occasional out of business hours support and weekend work for implementation of changes.
Engineer Enterprise Voice and AV • Taguig, Metro Manila, PH
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