Talent.com
Client Service Manager
Client Service ManagerJPMorganChase • Manila, Luzon, Philippines
Client Service Manager

Client Service Manager

JPMorganChase • Manila, Luzon, Philippines
30+ days ago
Job description
Description

Join our team and make a meaningful impact in commercial banking. Be the primary point of contact for clients delivering tailored solutions and upholding the highest standards. Unlock your potential with opportunities for career growth and community involvement. Shape the future of client service in a diverse and innovative global organization.


As a Client Service Associate in Commercial and Investment Banking you will manage relationships with clients providing support for complex treasury and cash management products and services. You will drive continuous improvement by applying innovation and design thinking techniques to enhance our operating this role you will collaborate with internal stakeholders leverage technology and participate in project management activities to deliver outstanding client experiences.

Job responsibilities:

  • Develop and maintain long-term client relationships to ensure satisfaction and retention addressing issues and conducting annual reviews
  • Enhance the efficiency and resilience of the operating platform through innovative techniques and continuous service improvement
  • Establish productive relationships with internal stakeholders using persuasion skills to achieve mutually beneficial outcomes
  • Collaborate with Technology and Business teams to implement new technology leveraging data and tech literacy
  • Engage in project management activities including planning execution and addressing concerns with sponsors and impacted parties
  • Solicit client input and feedback to determine service improvements and influence product recommendations
  • Identify opportunities for digital tools to offer self-service solutions and participate in deal team meetings for new products and services

Required qualifications capabilities and skills:

  • Minimum of 5 years of client-facing work experience in a financial services environment
  • Experience in managing client relationships and applying innovative techniques for process improvement
  • Proven ability to establish and maintain productive relationships with internal stakeholders
  • Experience leveraging data and technology to collaborate with internal teams
  • Ability to provide quantifiable reporting and present findings
  • Excellent verbal written interpersonal presentation negotiating and organizational skills
  • Strategic thinking with adaptability to change and demonstrated team-building skills

Preferred qualifications capabilities and skills:

  • Developing ability to mentor team members and foster a collaborative service environment
  • Developing proficiency in strategic planning to align client services with organizational goals and client needs
  • Proven ability to build and maintain strong client relationships to support long-term business success
  • Developing experience learning new operating models technologies and industry trends





Required Experience:

Manager


Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Employment Type : Full-Time
Department / Functional Area: Operations
Experience: years
Vacancy: 1
Create a job alert for this search

Client Service Manager • Manila, Luzon, Philippines

Similar jobs

Director of Client Services

SYSGEN RPOantipolo city, calabarzon, ph

Exploring career opportunities? Sysgen RPO is hiring Director of Customer Success for direct hire with client.This senior leadership role will oversee Professional Services Managers and Individual ...Show more

 • Promoted • New!

Client Account Manager

AS White Globalnational capital region, ph

Join a high-performing global client success team that partners with international businesses to deliver top-tier talent and create transparent, sustainable workforce solutions that support long-te...Show more

 • Promoted

Client Services Specialist

OSLmakati city, national capital region, ph

We’re on the hunt for a proactive, detail-oriented, and client-focused Client Services Specialist to join.This role puts you at the center of our client ecosystem, where you’ll manage relationships...Show more

 • Promoted

Client Operations Senior Consultant

KPMG Philippinescaloocan city, national capital region, ph

Client Operations Senior Consultant.This role independently owns client interactions, anticipates client needs, manages escalations, and coordinates internal stakeholders to deliver a consistent an...Show more

 • Promoted • New!

Client Services Manager

Omnicom Medianational capital region, ph

Local Business Unit Director in handling both local and regional accounts through planning activities, creating media flowcharts, monthly implementation plans and media reports.Support the local Bu...Show more

 • Promoted

Client Services Manager

Global Medical Virtual AssistantsQuezon, National Capital Region, PH
Quick Apply

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.Mana...Show more

Service Manager (B2B AU Telco)

MicroSourcingnational capital region, ph

Discover your 100% YOU with MicroSourcing!.Service Manager (B2B AU Telco).Be a part of something big at MicroSourcing!.We're building a new team to support a dynamic challenger in the.Our client se...Show more

 • Promoted

Service Delivery Manager

Telnamanila, national capital region, ph

This position is remote for candidates specifically located in the Philippines **.Key responsibilities include monitoring and improving service performance, coordinating across teams, ensuring adhe...Show more

 • Promoted

Client Services Senior Manager

TPnational capital region, ph

Responsible for the development and implementation of customer relationship management expansion and retention strategies.Works with business development staff during initial account management per...Show more

 • Promoted

Client Services Manager - Financial Planning (014-712)

Hunt St, PtyTaguig, Metro Manila, Philippines

Looking for Philippines-based candidates.Independent Contractor Agreement.This role is expected to align with the AU business hours (approx.AM - 5 PM, Monday to Friday) for collaboration, but as a ...Show more

 • Promoted

Client Success Manager (B2B AU Telco)

MicroSourcingnational capital region, ph

Discover your 100% YOU with MicroSourcing!.Client Success Manager (B2B AU Telco).Be a part of something big at Microsourcing!.We're building a new team to support a dynamic challenger in the.Our cl...Show more

 • Promoted

Client Success Manager

Evo Tech Software Solutions Incquezon city, national capital region, ph

The Client Success Manager (CSM) is the bridge between XP Strategy’s internal PPC team our clients.This role ensures that communication, expectations, and performance stay aligned across all active...Show more

 • Promoted

Client Success Manager

AdSpark Inc.national capital region, ph

The Client Success Manager (CS Manager) owns the health, growth, and delivery excellence of assigned Globe accounts.This role ensures client satisfaction, revenue expansion, operational discipline,...Show more

 • Promoted

Client Success Manager

AS White Globalnational capital region, ph

Be part of a high-performing global client success team trusted by international businesses to deliver exceptional professionals and build transparent, sustainable people solutions that drive growt...Show more

 • Promoted

Client (Account) Manager

Worldpanelnational capital region, ph

Decodes shopper behaviour to shape the future of the world’s leading brands and retailers.We provide currency-grade consumer data representing nearly 6 billion consumers in 50+ markets, offering br...Show more

 • Promoted

Remote Client Services Manager — Independent Contractor

Hunt St, PtyMakati, Metro Manila, Philippines

A leading financial advisory firm is seeking a remote Client Services Manager based in the Philippines.The role involves supporting client operations, maintaining accurate records, and managing cor...Show more

 • Promoted

Client Connectivity Services Specialist (US Shift)

The Depository Trust & Clearing Corporation (DTCC)national capital region, ph

Are you ready to make an impact at DTCC?.Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC...Show more

 • Promoted

Manager - Transaction Services

KPMG Philippinesnational capital region, ph

The Manager leads and supports financial due diligence engagements, overseeing end-to-end project execution while ensuring deliverables meet the firm’s quality standards.This role involves preparin...Show more