CSR Trainer

Client Company : This company helps large organizations refine customer interactions and strengthen operational performance through modern, technology-supported practices.

Position : CSR Trainer

Industry : BPO

Location : Clark Pampanga

Salary Offer : Php35,000

Work Schedule : Shifting Schedule

Work Set Up : Work-Onsite

Job Requirements :

Open for Undergraduates

With at least 2 years experience as a Trainer in a BPO setting.

With sales experience is a plus

Amenable to work onsite in Clark Pampanga

Can start as soon as possible

Job Responsibilities :

Create lesson plans, manuals, videos, and activities for new hires and existing staff.

Monitor customer interactions, provide constructive feedback, and identify individual / team skill gaps.

Prepare training resources, schedule sessions, and maintain updated records.

Assess training effectiveness and recommend updates to enhance quality and alignment with company goals.

Coordinate with managers, support new initiatives, and sometimes provide frontline support or training for specific products / systems.

Recruitment process : Online and Face to face

Initial interview

Final interview

Job offer