Campaign Head

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The Campaign Head serves as the strategic architect of our data labeling operations.

This is not a "maintenance" role; it is a consulting-led leadership position.

You will act as the primary advisor to client Campaign Owners (Data Scientists, ML Leads, and Product Managers), translating their high-level Machine Learning objectives into sophisticated operational roadmaps.

You will leverage your consulting pedigree to identify trends, mitigate risks before they scale, and provide multi-level insights that influence the client's AI product strategy.

Key Responsibilities

1. Strategic Consulting & Client Advisory

• Strategic Liaison: Act as the "Enterprise Consultant" for the client organization, helping campaign owners define success metrics that align with model performance goals.

• Insight Generation: Move beyond "reporting" to provide "consulting insights." Use operational data to advise the client on data quality trends, edge cases, and potential model biases.

• Problem Architecture: Lead high-stakes discovery sessions to help clients structure new, complex labeling campaigns from scratch.
  

2. Multi-Level Insights & Data Storytelling

• Internal Coordination: Partner with internal Data Analysts, Quality Leads, and Ops Managers to synthesize raw metrics into an executive-level narrative.

• Root Cause Strategy: Analyze cross-campaign trends to identify systemic issues (e.g., shifts in invalid escalation trends) and present long-term structural solutions to the client.

• Business Reviews (MBR/QBR): Design and lead executive-level presentations that showcase ROI, operational efficiency, and strategic recommendations for the next fiscal period.
  

3. Advanced Project & Campaign Management

• Roadmap Ownership: Oversee the end-to-end lifecycle of multiple concurrent labeling campaigns, ensuring they hit aggressive milestones and accuracy benchmarks.

• Risk Mitigation: Anticipate bottlenecks in capacity or data flow and proactively pivot resources to maintain SLA integrity.

• Governance: Implement high-standard Quality Management Systems (QMS) across all pods to ensure 99%+ data fidelity.
  

Required Skills and Qualifications

1. Consulting & Leadership Experience

• 8+ years of total experience, with at least 3-4 years in a top-tier Management Consulting firm or a high-growth Strategy/Ops role.

• Proven track record of managing large, complex project portfolios with multimillion-dollar impacts.

• Experience leading cross-functional teams and influencing stakeholders at the VP/Director level.
  

2. Technical & Strategic Proficiency

• Strategic Thinking: Ability to turn messy operational data into a clear, persuasive business case.

• ML/AI Familiarity (Strongly Preferred): Deep understanding of the data labeling lifecycle and its impact on Large Language Models (LLMs) and automation.

• Project Management (Strongly Preferred): Mastery of Agile, PMP, or Six Sigma methodologies to drive continuous improvement.
  

Communication Excellence

• Exceptional storytelling ability; can translate technical "labeler errors" into "strategic risks" for non-technical client leaders.

• Fluent in "Executive Presence"- comfortable being the lead voice in high-stakes client meetings.

Work Location / Work Schedule

• On site

• Night shifts

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.