About the role : The Support Technician 1 works within our Backup and Disaster Recovery team
to provide technical support for backup and disaster recovery systems and serves as the first
contact for customers via phone or email. Our Support Technicians handle initial triage and
problem resolution and escalate to Level 2 Support Technicians as required. This position is
perfect for someone looking to apply their technical expertise to a fast-paced, customer-focused
environment.
What You’ll Do :
interactions.
email.
customer-facing systems.
the configuration of hardware, and problem troubleshooting.
What Skills & Experience You’ll Need :
problem-solving skills.
relevant experience.
tools.
knowledge (switching, routing, TCP / IP, etc.) and knowledge of Microsoft 365.s is
preferred.
Job Types : Full-time, Permanent
Work Location : Remote
Support Technician I (VEEAM backup experience required) • clark, Pampanga, PH
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