Asst. Mgr, Events & Promotion

Job Description

• Create a Casino Evens and Calendar
  
• Introduce promotion to entise and retain players
  
• Recommend rewards program to increase market share
  

• To conceptualize potential plans for various casino events & promotion
  
• To prepare and check program overview, terms & conditions, making sure it’s coherent with all Standard Operating Procedures set prior to, and send for Management’s approval
  
• Preparing all relevant documents of all programs for submission to PAGCOR for approval
  
• Assist in preparation of relevant contracts of different promotion programs for Management’s approval and legal compliance.
  
• To coordinate with relevant internal departments and external vendors on events and promotions execution.
  
• Source and liaise key external agencies/vendors to support promotion program
  
• Collaborating with other departments for the execution of all events & promotions (for example, Security, Engineering, IT, Finance, etc), at the same time making sure all policies and procedures are in place for audit purposes
  
• Able to answer to all guests’ queries about all events and promotion when necessary
  
• Ensuring that all UAT of kiosk promotions are completed, documented and thoroughly tested ahead of schedule.
  
• Monitor kiosks for all live promotions to ensure an accurate and consistent customer experience
  
• Ensure all documents are submitted to Casino Audit at the end of each event or promotion
  
• Ensure all documents are handed over to Casino Audit after end of each events & promotions
  
• Maintaining the central filing system of all documents
  

• Good time management skills and able to work under strict timelines
  
• Able to work under stress and to give guidance to Coordinators
  
• Able to work in a team (internal and external) and required at times to be independent as well
  
• Attention to details
  
• Good work ethics
  
• Fluent in spoken and written English, knowledge in other language would be preferred though not required, example, Mandarin, Korean
  
• Proficient in PC Knowledge (Microsoft Words/Excel/Power Point/Adobe Photoshop etc)
  
• Able to work odd and long hours when required
  

Requirements

• 1-3 years of relevant events and promotion experience, preferably in Casino Marketing (Members’ club, Player Development, Call center)
  

Requirements
• Bachelor's degree in business, Finance, Risk Management, or related field. • 3-5 years' experience in Payments, Fraud, KYC, or Compliance within online gaming, or financial services. At least 1-2 years in a QA, Training, or Supervisory role. • Strong understanding of: Payment flows (deposits, withdrawals, matching & reconciliation) Fraud schemes and controls KYC/EDD processes and regulatory expectations Experience conducting QA reviews, audits, or case sampling.