We're hiring.
The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals.
The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events that impact performance.
The Responsibilities : Supervises 20 Real Time Analysts Globally Perform one-on-one coaching with the RTAs Train and Orient new RTAs Analyze intra-day staffing reports and recommend changes to staffing in order to meet service level client expectations and requirements.
Make objective recommendations on incident management Coordinates with Operational leadership to advise potential opportunities that will affect the achievement of Service Level goals Reviews contact center trends, including call volume, call patterns, staff productivity, and attrition rates.
Knowledge, Skill Set & Qualifications Required (External) 1 to 5 years' Workforce experience in a BPO Inbound performance analytics experience At least 2 years of workforce supervisory experience Highly proficient with Microsoft Office applications (Excel Spreadsheets) Detail oriented Above-average verbal and written communication skills Flexible in working different shift schedules, especially graveyard Powered by JazzHR
Supervisor, Workforce Management • BGC, Taguig City, PH
Apply today and start your journey with Ubiquity !.The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.Responsible for ...Show more
You’ll own the entire WFM function — from forecasting to real-time execution.This is not just oversight; this is hands-on leadership where you drive decisions that directly impact cost, service lev...Show more
Assistant Manager – Workforce Management.The ideal candidate will play a critical role in optimizing staffing, improving operational efficiency, and ensuring workforce strategies align with busines...Show more
We are looking for Global Workforce Management Program Manager to support our US team.Location: Remote/Philippine Candidates Employment Type: Full-time/Independent contractor Duration: Long term Sh...Show more
The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure optimal staffing levels and operational efficiency....Show more
This position is responsible for the execution of workforce strategy.Essential Functions/Core Responsibilities:.Review completed forecasts, schedules, and plans developed by team members to ensure ...Show more
Workforce GVPCW page is loaded## 2026 Workforce GVPCWlocations: PHL Quezon City - EXXA Tower, 11th Floor: PHL Makati City - SLC: PHL Makati City - Ayala North Exchange: PHL Makati City - Glorietta:...Show more
We are seeking a highly organized and detail-oriented and seasoned WFM Leader to join our team.The ideal candidate will play a crucial role in optimizing data management and information flow within...Show more
Manage forecasting, scheduling, and real-time productivity to meet service and staffing targets.Oversee capacity planning and staffing strategies across assigned sites.Coordinate closely with Opera...Show more
As a WFM Business Partner, you align workforce management strategies with overall business objectives.You serve as an advisor and liaison between the workforce management function supporting a medi...Show more
The WFM Team Manager is responsible to take ownership of deploying & maintaining the WFM Toolkit with ability to review.Handle Time that is refined to calculate resource requirements for people, pr...Show more
The Real-Time Analyst is responsible for monitoring and analyzing real-time performance metrics, ensuring adherence to service level agreements (SLAs) and optimizing workforce management in a fast-...Show more
The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals.The RTA Su...Show more
At least 2 years of experience as a Team Lead or Operations Supervisor.Comfortable working full onsite at BGC, Taguig.Comfortable working in a fixed Night Shift.Excellent Communication skills.Manag...Show more
The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management.This individual will determine and communicate work schedu...Show more
This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven insights that support executive decision‑making.The WFM Manager leads a...Show more
Global Workforce Strategic Partner.WFM process, and meet and exceed SLAs through smart and effective planning, forecasting, scheduling and real time practices.Responsible for being the client singl...Show more
The Deployment Manager (Workforce Management) serves as the primary liaison for assigned territories, ensuring effective demand planning, resource allocation, and workforce optimization.This role d...Show more
