QA Sr. Specialist

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Role Overview

This role will become part of our integrated global web development team supporting aecom.com. This role is responsible for ensuring quality across all digital deliverables, managing part-time resources during testing phases, and enforcing testing standards for both current site maintenance and the future redevelopment. This role is also expected to work closely with full-stack developers, UI/UX engineers, and content teams to maintain high performance, accessibility, and compliance standards.

Key Responsibilities & Duties

• Define and maintain QA processes for web content updates, small feature releases, and major deployments.

• Manage and delegate tasks to part-time resources during testing phase, ensuring workload balance and adherence to timelines.

• Act as the escalation point for critical defects and production issues.

• Develop test plans, cases, and scripts for functional, regression, and accessibility testing.

• Oversee cross-browser, cross-device testing to guarantee responsive behaviour and performance.

• Validate compliance with brand guidelines, governance standards, and WCAG accessibility requirements.

• Partner with developers, UX engineers, and content teams to integrate QA early in the workflow.

• Reviewing screen recordings (i.e. from Clarity) and providing clear defect reports and actionable feedback to stakeholders within the integrated web development team (i.e. UI/UX engineer).

• Participate in sprint planning and release readiness reviews.

• Identify opportunities for test automation to improve efficiency and coverage.

• Maintain QA documentation and ensure version control for test artefacts.

• Identify and analyze complex issues and recommend solutions or alternatives.

• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.

• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning.

• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.

• Ensure team compliance to and delivery of service level agreements, policies and procedures as agreed with the Manager.

Qualifications

• Amenable for mid-shift schedule (4PM to 1AM, Manila Time)

• Open for hybrid set-up: 2-3x per week RTO

• 3–5 years in web QA or digital product testing, with at least 1 year in a leadership or coordination role.

• Proven experience managing small QA teams and working in Agile environments.

• Strong knowledge of QA methodologies, defect tracking, and test management tools (e.g., Jira, DevOps).

• Familiarity with front-end technologies (HTML, CSS, JavaScript) and CMS platforms (Sanity CMS preferred).

• Understanding of automated testing frameworks (e.g., Cypress, Playwright) is a plus.

• Experience with error-tracking software such as LogRocket, Clarity and NewRelic.

• Solid grasp of accessibility guidelines (WCAG), AEO/SEO considerations, and performance metrics.

• Experience with responsive and cross-browser testing.

• Experience with global websites and multi-regional QA workflows is preferred

• Familiarity with deployment platforms (e.g., Vercel) and CI/CD pipelines is an advantage

• Knowledge of analytics tools for validating tracking and event accuracy is a plus

Attributes

• Ability to effectively communicate and collaborate with various internal and external customers globally. Ability to use tact and discretion in delivering critical and sensitive information to peers, stakeholders, and direct reports. (Communication)

• Ability to maintain a high level of collaboration among multiple internal and external stakeholders to effectively arrive at solutions and develop initiatives. (Collaboration)

• Ability to identify and resolve varied and complex issues by applying best practices and technical expertise and has the ability to recommend solutions for recurring and unique scenarios. (Problem Solving)

• Ability to supervise and manage the day-to-day work assignments, deliverables, and operational requirements aligned with the functional goals and objectives. (Operational Management)

• Ability to clearly define objectives and set targets for the team that are consistent with and compliant to service delivery agreements, key performance indicators, and polices. (Planning and Organizing)

Additional Information

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID: J10145524

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Quality

Work Location Model: Hybrid