SFE Systems and Training Manager

ZUELLIG PHARMA is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region. The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.

JOB PURPOSE

The SFE Systems and Training Manager ensures that sales force systems, tools, and capabilities are effectively deployed, adopted, and continuously improved to maximize field force productivity and execution excellence.

• Own and manage SFE systems (e.g., CRM, call planning, performance dashboards, incentive tools).
• Translate SFE processes into system configurations and user-friendly workflows.
• Design and deliver training programs for sales teams, managers, and commercial support roles.
• Drive system adoption through enablement, job aids, SOPs, and continuous learning.
• Partner with IT and vendors on system enhancements, upgrades, and issue resolution.
• Monitor usage, data quality, and effectiveness of SFE tools.

Responsibilities (Key Result Areas and the major activities that must be achieved)

Key Result Areas (KRA)

SFE Systems Effectiveness

Stable, user-friendly CRM and SFE platforms

High system adoption and data quality

Training & Enablement

Field force and manager capability uplift

Reduced time-to-proficiency for new hires and new tools

Process Standardization

Clear SOPs and standardized SFE workflows

Reduced process variation and errors

Continuous Improvement

Regular system enhancements based on user feedback

Improved productivity metrics

Performance Measures (Quantitative/Qualitative)

CRM/system uptime -% uptime

System adoption- Active users / total users

Training completion- % completion on time

Time-to-proficiency - Months to proficiency for new hires

Post-training effectiveness

Improvement in performance metrics

SOP compliance- % adherence

Enhancement cycle time

Time to deploy improvements

User satisfaction

Survey score

Issue resolution

Average resolution time

Qualification and Experiences

Qualification and Education Requirements

Bachelor’s degree in Business, Engineering or related field.

Relevant Experiences

• 7–10 years of experience in SFE, CRM, or commercial enablement.
• Strong training design and facilitation skills.
• Experience with pharma sales processes and compliance standards.
• High attention to detail and strong stakeholder management.

Competencies (Knowledge, Behavior, Skills and Capabilities required for success)

Competency

Technical Competencies - Proficiency in CRM systems, LMS (Learning Management Systems), and Microsoft Office (especially Excel for data analysis).

Behavioral Competencies - Strong communication, presentation, and interpersonal skills, with the ability to influence and train diverse teams.

WHY JOIN ZUELLIG PHARMA

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.

Data Privacy Notice: I understand that while processing my application, my personal data may be shared internally to individuals who will be involved in assessing my application. By proceeding with my application, I hereby give my consent to Zuellig Pharma Corporation/Metro Drug, Inc. to share my personal data internally.

Note: You may view the Zuellig Pharma Data Privacy Policy thru this link for reference - https://www.zuelligpharma.com/privacy-policy.