What Success looks like in this role:
• This role is responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub- systems and/or applications for customers and/or employees.
• Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization. Key Responsibilities
• The resources will be for an Active Directory Identity Access management related project and mostly working on request tickets raised by customers.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Discover and document process and procedures, which needs to be published to the team or on the Knowledgebase
• Escalates complex problems to higher level of expertise within organization.
• Be self-enabled.
Key Qualifications:
Service Desk Associate • Mandaluyong, National Capital Region, Philippines
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