Product Owner (Payment - Marketplace)

About The Company

• International and collaborative culture - Join a team that values openness, continuous learning, and global collaboration
• Innovation-led environment - Work with the latest technologies, including serverless AWS cloud, AI-augmented engineering, microservices, Java, and Python
• Professional growth - Access to global training opportunities, technical seminars, and expert-led conferences
• Purposeful work - Build products that directly contribute to financial access and empowerment across emerging markets
• Flexible ways of working - Choose to work from home, the office, or a blend of both

Key Responsibilities

• Partner with business stakeholders and the development scrum team to define and clarify business requirements
• Define product and service vision and requirements based on customer needs and business objectives
• Accountable for driving project discovery and inception activities
• Define minimum viable product (MVP) for product launch and successive iteration and horizon mapping
• Lead agile delivery teams to prioritize backlog items, contribute to user story writing, ensure the team understands the product backlog, own the product roadmap on behalf of business stakeholders, and plan for sprints in conjunction with the scrum master for these sprints
• Work with UXD, marketing, analytics, and the research team to identify customer personas and segments, validate MVP and product scope and deepen knowledge of customer needs, motivations and behaviors to influence designs that contribute to a rewarding customer experience
• Liaise regularly with technical developers and programmers to understand technical implications, prioritize development and make decisions about technical direction
• Work closely with business stakeholders (e.g., product managers, risk, compliance, legal, finance) to understand business imperatives, rules of engagement, expectations, analyze and mitigate risks and determine a strategic approach to product development
• Accountable for ongoing stakeholder engagement to ensure that all project scope decisions are understood and agreed to and that all their needs are met
• Own ongoing support and maintenance issues to ensure services are demonstrating continuous improvement and continuing to meet customer needs
• Identify hypotheses to validate customer problems and define clear learning objectives that will ensure the appropriate tagging and analytics coverage is achieved to inform product roadmap and prioritization decisions
• Motivate and work with a scrum team on a daily basis to move user stories into production, this includes attending and actively participating in scrum ceremonies
• Continually seek new innovative ideas and technology to include in the project delivery and socialize effectively with project stakeholders
• Actively involved in driving continuous improvement activities for the scrum team
• Accountable for ensuring all work results delivered by the scrum team are of a high standard
• Consistently take initiative in metrics and measurements of effectiveness on new features and enhancements
• Demonstrate the ability to guide the team in analyzing business requirements and empower the team to have more ownership of the business requirements
• Contribute product and business knowledge to the community

Requirements

• 6+ years of experience with 4+ years as PO or equivalent in related work experience
• Experience owning and optimizing end-to-end payment and checkout experiences within a marketplace/shop environment, including payment integrations, transaction flows, and conversion performance
• Industry tertiary qualification with Agile Product Owner qualifications is highly desirable
• Certified Scrum Product Owner
• Proven ability and experience with successfully managing projects to completion
• Experience working in an Agile delivery environment as a Product Owner
• Proven ability to deal with ambiguous situations
• Experienced in building best practices and innovative customer experiences, customer engagement, and product development
• A natural digital junkie who keeps abreast of the latest digital trends
• Experience liaising with business stakeholders and technical development teams to deliver digital products & services
• Comfort with working across multiple streams in a fast-paced, dynamic, and collaborative environment
• Strong influencing skills and experience successfully liaising with difficult business stakeholders and technical development teams to deliver digital products & services whilst maintaining strong relationships
• Demonstrates a strong commercial acumen with a desire to base decisions on data and business value
• Experience working in the financial services industry is an advantage

Benefits

• Meal and parking allowance
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family
• Performance bonus of up to 1 month
• 13th-month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) - we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company events (team building, coffee run, blue card...)
• Work-life balance 40-hr per week from Mon to Fri