Trainer (BPO / Finance)

Job Summary:

We are seeking an experienced Trainer to support our banking operations account. The Trainer will be responsible for delivering high-quality training programs, facilitating learning sessions, and ensuring employees are equipped with the knowledge and skills needed to perform effectively. This role requires strong communication skills, a solid understanding of banking operations, and the ability to engage learners in both virtual and face-to-face settings.

Key Responsibilities:

• Conduct new hire training, refresher sessions, and upskilling programs
• Deliver instructor-led training (virtual and classroom-based) aligned with business requirements
• Facilitate discussions, role plays, and practical exercises to enhance learning retention
• Provide coaching and constructive feedback to trainees
• Partner with Operations and Quality teams to identify training needs and performance gaps
• Monitor trainee progress and endorse for certification based on performance standards
• Support the development and updating of training materials and modules

Qualifications:

• Bachelor’s Degree graduate
• 2–4 years of work experience in US/UK banking operations and training within a call center or shared services environment
• Basic understanding of training methodologies for both virtual and face-to-face instructor-led sessions
• Excellent communication, facilitation, and coaching skills

Good to Have:

• Exposure to US or UK banking industry
• Experience in underwriting and payouts processes

Skills and Competencies:

• Strong presentation and facilitation skills
• Effective feedback and coaching ability
• Strong organizational and time management skills
• Ability to work in a fast-paced, shifting schedule environment