Client Experience Apprentice

Key Responsibilities

Daily Role-Play & Skill Building

Join daily role-plays and customer service drills

Practice handling difficult scenarios, communication, and resolution strategies

Apply real-time feedback on tone, empathy, listening, and professionalism

Strengthen soft skills : active listening, positive scripting, emotional control, and problem-solving

Client Conversations & Relationship Management

Conduct regular client check-ins via call, video, or email

Build rapport with key contacts and decision-makers

Serve as main point of contact for inquiries, feedback, and success planning

Proactive Account Monitoring

Schedule and document client touchpoints based on tier and stage

Track activity, feedback, and service delivery to spot risks or opportunities

Coordinate with internal teams for support and improvements

Client Feedback & Issue Resolution

Gather insights on satisfaction, service quality, and concerns

Escalate and track unresolved issues with relevant teams

Follow up to confirm resolution and client satisfaction

Reporting & CRM Updates

Log interactions, issues, and action items in CRM

Help prepare client status reports and summaries

Monitor engagement metrics across accounts