Assistant Manager - MENA Settlements

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager – MENA Settlements.

DCC MENA has a split-site operating model between two HSS City Offices: Manila and KL. The two sites, at regular intervals, need to swap work buckets. The jobholder will support the AVP to ensure that the HSS City Office Manila – DCC MENA proficiency level is within acceptable threshold. This may include, amongst other things, ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented seamless and effectively, identify and address knowledge gaps by reviewing error themes and implementing actin plans to close the gap, ensure high quality service to the business area ensuring that risks are minimized and profit is maximized through effective management of costs/resources. The job also entails checking on internal audits and measures undertaken and regularly reviews them in order to maintain quality and productivity at the optimum level.

Principal responsibilities

• To acquire a broad understanding of the settlement and treasury processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily settlement processes.
• Devise and analyse MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team’s performance across different market with different level of experience.
• Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• To plan for standardization of settlement processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements.

Requirements

• A post-graduate diploma or degree in any discipline ((preferably in Accounting, Finance and Banking). Higher qualification not a bar provided aspirations commensurate with the position
• Experience in management position with exposure to appraisals, counselling, team building and staff development.
• Experience in Securities processing environment. Knowledge in Cash Management, Trade Settlement, Cash Payment, FX’s and Investigations are essential
• Possess relevant Securities background and industry knowledge - preferably in the Global Custody or Sub Custody businesses.
• Experience in securities services
• Evidence of process management skills with an ability to initiate process improvements
• Evidence of very good prioritizing, planning and organizing skills.
• Ability to effectively communicate and implement group policies and procedures
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to manage and develop a team staff across a diverse range of processes within an operational environment.
• Ability to maintain control, direction and motivation of staff in an ever-changing environment.
• Proven experience in change and problem-solving management.
• Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development
• Excellent verbal and written communication skills.
• A positive self-starter.
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Good communication skills and enjoys working with people in relation to role.
• Ability to plan & organise effectively as well as adopt a flexible approach to change.
• Will need to possess good multi-tasking skills and be flexible, as operations will cover multiple teams and time zones

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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