Trainer - Retail (Cebu) | Onsite

Start Date: ASAP

Type of Support: Voice

Work Setup: 100% Onsite (Cebu)

Shift Schedule | Rest days: Night shift

Roles and Responsibilities:

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process related training
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing new training content
• Monitor calls on Soft Skills, Process & Compliance Parameters

Qualifications:

• Completed at least 2 years in college
• At least 2 years of total BPO experience
• Minimum of 6 months of experience as Trainer, preferably with retail/CSR experience
• Mandatory Skills: Training

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