Workplace Experience Supervisor

Workplace Experience Supervisor

Location: Cebu

Shift: Shifting, Mon-Fri

Arrangement: Onsite

Unlock your potential!

Workplace Experience Supervisor (WXS) helps the Head of Workplace Experience in ensuring that all processes related to Facilities operations in his assigned site are managed accordingly.

This role is responsible in leading a team of Concierge Assistants, and in taking care of the well-being of all our employees and visitors who walk through our doors - from maintaining cleanliness, ensuring everyone is safe, providing quality meals, and keeping the whole site in good working condition.

The WXS will lead and drive the department’s initiatives to deliver client requirements related to cleanliness, security, safety, maintenance and repairs of his given site. He will Drive the consistency, efficiency, maintenance schedules & showroom standards. The WXS will also stay on top of any emergency situations through their knowledge of the locations that they are assigned to.

Responsibilities

+ Employee Experience & Customer Service

+ Facility Operations & Maintenance

+ Vendor Management & Quality Assurance

+ Safety, Security & Incident Management

+ Front Office & Concierge Management

+ Project & Renovation Management

+ Financial & Supply Management

Key Qualifications/Experience

+ Bachelor’s degree in Facilities Management, Engineering, or Business Administration, or related experience

+ Certifications in Facilities Management, Safety, or Project Management (e.g., IFMA, OSHA, PMP), is a plus

+ Minimum 3–5 years of experience in facilities management or workplace operations

+ Must have strong moral standards and professional ethics, with excellent communication skills.

+ Proficient with MS Office applications such as Word, Excel, and Powerpoint for trackers and administrative and financial related tasks.

+ Adaptive to working with different nationalities and cultures.

+ Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations.

+ Ability to write reports, business correspondence, and procedure manuals.

+ Strong vendor management skills

+ BPO or Corporate set up experience is an advantage but logistics of other industries are a plus for process improvement. Hospitality background is a plus.

+ Willing to work in a cyclical schedule.

+ Confident communicator

+ Able to solve problems with out of the box solutions

+ Collaborative and understands how to resolve difficult issues within a Team concept

Why Join Us?

At TOA, we believe your career should thrive alongside your personal life. That’s why we offer a complete package of benefits designed to support your growth, well-being, and happiness—both inside and outside of work:

✨ Comprehensive Health & Insurance Plan – including up to ₱50k Maternity Benefits and coverage for dependents, parents, or your common-law partner

✨ Guaranteed Annual Salary Increases with performance reviews

✨ International Career Opportunities and a global professional network

✨ Unlimited Referral Bonuses – earn cash incentives when you refer great talent

✨ Work-Life Balance – weekends off plus up to 21 Paid Leave Days a year

✨ Recognition & Rewards – celebrate your milestones with our Tenure Program, offering FREE HMO for dependents or cash incentives

✨ Professional Development – access certifications and courses through the Ab2 Institute of Accounting

✨ Competitive Perks – 20% Night Differential and Non-taxed Monthly Allowances

✨ A Family-First, People-Centered Culture that values your time, with log-off policies to ensure you enjoy your personal life

✨ Fun at Work – exclusive TOA merchandise, team activities, and a breakout room with billiards, foosball, and table tennis

✨ Convenient & Healthy Workplace – close to residences, malls, restaurants, and sports hubs

💼 Work with purpose. Grow with confidence. Live with balance.