Vice President, Operations and Maintenance

Responsible for ensuring the continuous availability, reliability, and performance of all tower sites in line with customer Service Level Agreements (SLAs). The role provides executive leadership over network operations, maintenance, and field operations, including direct oversight of the Network Operations Center (NOC).

This role ensures prompt and effective resolution of trouble tickets, proactive maintenance of assets, and operational excellence across the site portfolio, while maintaining strict compliance with safety, regulatory, and contractual requirements. The role also has executive accountability for site security and asset protection to safeguard operational continuity and service availability.

Key Accountabilities

Operations & Uptime Management

• Ensure high availability and uptime of all sites in accordance with contractual SLAs and customer commitments.
• Establish and drive operational strategies to minimise outages, service disruptions, and repeat incidents.
• Oversee day-to-day operational performance across the entire site portfolio.

Network Operations Center (NOC) Leadership

Maintenance & Asset Management

Contractor & Field Operations Management

Safety, Quality & Compliance

Site Security & Asset Protection

Customer & Stakeholder Management

Reporting, Governance & Continuous Improvement

Qualifications

Experience

Skills & Knowledge