We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Service Desk Analyst will be responsible for providing 24/7/365 L1 support to all internal T+L staff as part of the Global ServiceDesk Team. Tasks will include but not limited to: Phone, Email, Self-service, Chat Incident Management. Additionally, tasks will include managing all interactions through request management, installing software, L1 troubleshooting, remote management, Escalation and Priority Mgmt while providing an exceptional customer experience. The Service Desk Analyst will also be the first line of support to our business partners and will develop omni-channel support and relations on a Global Level. The successful candidate will work part of the larger Global IT Team and also have the initiative to work alone.
How You'll Shine
Provide L1 Support through all Business Interactions in accordance with IT Global Policies & Procedures
Resolve L1 incidents within given SLA’s
Meet the KPI outlined.
Collaborate withL2 and L3, Inicdent Mgmt Teams
Build and document IT procedures for training purposes (Knowledge Base Management)
Provide remote IT training for new and current staff and systems
Work on special projects as assigned from the Service Desk Manager. Ensure all jobs are documented and closed correctly to maintain high level of Customer satisfaction.
Display a Count On Me! service to all internal and external parties.
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
What You'll Bring
A committed team player that will take control of all tasks assigned to them.
Impeccable Client Manner & “Count on me” work ethic
A hands-on, problem-solving, “can -do” attitude.
Excellent customer service skills
Flexibility to work productively in a fast paced, high growth and changing environment that includes shift work and after-hours on-call rosters.
1-2 years’ previous work experience in an IT operations environment or IT related degree
Experience in a team environment, working to tight deadlines
Must have excellent PC hardware skills
Microsoft Certification and/or training will be highly regarded
Working a 7-day rotating shift pattern
Availability to work local Public Holidays.
Strong problem analysis skills
Adaptability
Planning and organizing skills
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
Service Desk Engineer • Clark Freeport Zone, Pampanga, Philippines
About the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment.In this position...Show more
Organizes and directs the day-to-day activities related to the operation of the Call Center.Responsible for managing, training & guiding call center supervisors in performing their duties.Conducts ...Show more
Responsible for processing development and improvement through the use of problem-solving tools and techniques and application of lean six sigma tools and concepts.Drives and leads innovative initi...Show more
THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES.Global Service Desk Engineer – Level 1.College graduates, BPO background or those looking to enter IT Industry.M...Show more
Ensure prompt resolution of logged incidents within agreed SLAs.Maintain professional communication with customers and meet commitments.Analyze hardware issues and recommend solutions.Perform basic...Show more
As an Advanced Quality Planning Engineer, you will play a key role in ensuring a flawless product launch for new and modified products within our CMS Business Unit – Networking Segment.You will par...Show more
This role is responsible for designing, developing, and scaling high-performance mobile applications that power AI-driven healthcare and life sciences platforms.Senior Mobile Engineer – Flutter Dev...Show more
Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.Our Customer Service...Show more
The role holder will function as an Application Expert / Lead in the Service Desk team within dnata Travel IT with an objective to:.Provide 1st level support for dnata Travel B2B/B2C applications.A...Show more
Serve as the first point of contact for customers seeking technical assistance over the phone or email.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Determine...Show more
We are seeking a Technical Service Engineer with energy storage experience to support the installation, commissioning, and after-sales service of Battery Energy Storage Systems (BESS) in the Philip...Show more
Assists in supervising and controlling the entire terminal operations.Candidate must possess a bachelor’s degree / PRC License in Mechanical, Electrical, or Petroleum Engineering.Related work exper...Show more
Distributed Control System Senior Specialist.Business Unit: Transition Business Group.Power your future with AboitizPower.Distributed Control System Senior Specialist.Control Systems, including net...Show more
Oversee the maintenance, repair, and improvement of village infrastructure including roads, drainage, utilities, and community facilities.Conduct regular inspections to identify maintenance needs a...Show more
THIS ROLE IS A WORK FROM OFFICE SET UP OUT OF CLARK GLOBAL CITY PAMPANGA PHILIPPINES.The NetSuite Developer collaborates with business development, finance, and technical service leads to improve T...Show more
Operations, Maintenance, and Management subsidiary of San Miguel Corporation.Our primary purpose is to engage in the operation and maintenance of plants, factories, warehouses, facilities, and equi...Show more
The Service Desk Junior is responsible for providing first-level IT support, ensuring smooth day-to-day IT operations by assisting users with technical issues, managing tickets, and maintaining IT ...Show more
Overseeing the TRT ISO 9000 certified incident and problem management process and working with team members involved in resolving the incident.Responding to a reported service incident, identifying...Show more
