This is a remote position.
JOB TITLE: Customer Support Officer/ Administrative Assistant
Type: Full Time; 40 hours per week
Rate: $8AUD/hour
An Admin + Customer Support Virtual Assistant (VA) in the immigration/law field supports lawyers, paralegals, and clients by handling administrative tasks and providing front-line customer service.
Responsibilities:
1. Administrative Support
· Manage emails, calendars, and appointments
· Organize and maintain client records and legal documents
· Prepare and format immigration forms (e.g., visa applications, petitions)
· Data entry into CRM or case management systems
· Schedule consultations and follow-ups
2. Customer Support (non-voice)
· Respond to client inquiries via email and chat
· Guide clients on document requirements and next steps
· Handle complaints or concerns professionally
· Ensure a smooth onboarding process for new clients
3. Immigration-Specific Tasks
· Assist in document collection (passports, IDs, proof of funds, etc.)
· Track application deadlines and submission timelines
· Coordinate with clients for missing or incomplete requirements
· Maintain confidentiality of sensitive legal information
Qualifications:
· Background in immigration, legal services, or BPO is a strong advantage
· Experience using tools like: Case management software (Clio, MyCase, etc.)
· Knowledgeable in using Microsoft teams
· Previous experience in a similar role (preferred)
· Excellent written and verbal communication skills
· High attention to detail (very important in legal documents)
· Organized
· Punctual and driven.
Remote Legal Administrative Assistant (CLIO Expert) - Dayshift, WFH • Manila, 00, ph
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