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Customer Support Specialist - Telehealth Platform (Remote)
Customer Support Specialist - Telehealth Platform (Remote)Mind Friend • Davao Region, PH
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Customer Support Specialist - Telehealth Platform (Remote)

Customer Support Specialist - Telehealth Platform (Remote)

Mind Friend • Davao Region, PH
30+ days ago
Job type
  • Quick Apply
Job description

MindFriend is a global telehealth platform connecting licensed psychologists, psychiatrists, and therapists with individuals seeking professional mental health support.

Role Overview
We are looking for a Customer Support Specialist to provide professional and efficient support to both clients and clinicians using the MindFriend platform. You will help ensure a smooth experience across bookings, payments, and platform use.

Key Responsibilities

  • Respond to client and clinician enquiries via email, chat, and support channels
  • Assist users with booking appointments, account access, and payment issues
  • Provide guidance on using the platform (video calls, scheduling, profiles)
  • Troubleshoot basic technical issues and escalate complex cases when required
  • Maintain accurate records of support requests
  • Ensure a professional, empathetic, and confidential approach when dealing with users

Requirements

Requirements

  • Previous experience in customer support or client services (preferably in tech or healthcare)
  • Excellent written and verbal communication skills
  • Strong problem-solving ability and attention to detail
  • Comfortable working with digital platforms and support tools
  • Ability to remain calm and professional when handling sensitive situations
  • Interest in mental health or healthcare technology is a strong advantage

Benefits

  • Opportunity to work with an innovative global mental-health technology platform
  • Fully remote work environment.
  • Professional growth as the company expands internationally
  • Competitive salary based on experience
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Customer Support Specialist - Telehealth Platform (Remote) • Davao Region, PH

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